Report a Problem

Hello, We’ve been locked out to due an unpaid invoice. The support and sales teams have been of 0 help in our attempt to downgrade our plan.  We need immediate access and I’ve again sent an email to Support, Louisa and Micheal. We want to remain a Figma customer but the lack of comms and customer goodwill is astounding for a lack of a better word. Hey guys, We've just been blocked out of our Figma. This is completely unacceptable. You've given us 0 flexibility and provided us with no recourse in remedying the situation on our downgrade. We simply cannot and will not pay this exorbitant amount for the little usage we have. In addition, you've sent us another invoice for almost 2k (!) that's on top of our current non existent usage. here’s an excerpt from the email: For the 100th time, all that we need is: 1. Organization Plan2. 3 Full Seat, 5 Dev Seats in total. Please reactivate our access so we can continue our work and let's schedule a call to rectify the issue here and hopefully con

Hi Figma, I’ve been facing issues with the new Slot featureI have created a Row Component for my table, inside the Row Component I have a Slot that has 5 Cell Components in it. When I use my Row Component and adjust the Cells inside the Slot and then I Duplicate this entire mockup my table that has the Rows Component gets messed up and my Cells sizes shift/change.Also sometime this issue happens after a library update, library doesn’t need to be updating the Row Component its just any update could also trigger it.Can you please fix this issue as its causing me to need to clean up the design every time this happens to me.Thanks

Hi Figma team,I’m facing an issue with emoji rendering specifically in file names shown in the Figma Desktop app sidebar.Context: I use emojis in file names as category codes (this is part of our workflow). On Figma Web (browser), the emoji renders correctly. On another iMac with the same macOS version, the emoji also renders correctly in the Desktop app. On this specific iMac, the emoji does not render in the file name UI (it becomes invisible), although it works normally inside the canvas text. What I’ve already tried: Full clean reinstall of Figma Desktop Clearing all Figma caches and application support files Logging out and back in Disabling hardware acceleration Resetting macOS font caches None of the above resolved the issue.Since the emoji renders correctly in the browser and on another identical machine, this seems to be a Figma Desktop (Electron UI) rendering issue specific to this environment, affecting sidebar labels / file name rendering.Could you please advi

Hello FIgma support.Starting this morning I’ve been trying to access Figma with my work email and every time, I get the 422 error message. I have tried uninstalling, turning on and off, reseting, and the same message appears. I need help with this. Thank you!{"error":true,"status":422,"message":"User [redacted by moderator to remove personal information] cannot join the org - they are deprovisioned","i18n":{"id":"auth.error.cannot_join_org_deprovisioned","fallback_text":"User [redacted by moderator to remove personal information] cannot join the org - they are deprovisioned","params":{"EMAIL":"[redacted by moderator to remove personal information]"}}}

I have updated my plan, and the payment has already been deducted from my account; however, my account is still showing as 'Free'. 

Hello Figma team,I hope you're doing well.My plugin Inkling has been under review for more than half a month now, and I haven’t received any updates during this time. As far as I understand, this is quite longer than the typical review timeframe.I completely understand that there may be a high volume of submissions, and I truly appreciate the work your team is doing. However, I would really appreciate any update on the current status of my submission, or guidance if there’s anything I should address on my side.Thank you in advance for your time and help.

I’ve tried contacting your sales team via the contact form but haven’t received a response so far. Some of my colleagues have also reached out and haven’t heard back either.Could you let me know if there’s an alternative way to get in touch, such as a phone number or direct email address?

Previously if you selected an element with a style on it and then clicked on the setting for the style and then revealed the eye dropper and clicked a color, it would change the style’s eyedropper color. Now it only changes the selected elements color, instead of changing the color ONLY in the style you just tried to edit. The only way to make it work now, is to actually unselect everything and then change the style directly using the style panel. I want the behaviour back because I often change the color directly on it’s application point, but that’s not longer possible. Please can you revert back to the previous way, so when I eye drop on a style setting on a style applied to a page element, it changes the style and automatically the style will still be applied/attached to the currently selected element. Currently the new bad behaviour disconnects the element from the style and adds the color directly to the element, instead of what it did before.  

My plugin id:1631527980421469525Thank you for you review

Description:When a large section is hidden on the canvas, resizing an object positioned above it causes the resized object to automatically move into the hidden section. Since the section is hidden, the object instantly disappears, even though it was not originally inside that section.Steps to Reproduce:Create a large Section on the canvas. Place an object (frame, shape, component, etc.) above the section (not inside it). Hide the section. Resize the object that is positioned above the hidden section.Expected Result:The object should remain in its original position/layer and should not be moved into the hidden section.Actual Result:The object is automatically placed inside the hidden section and disappears immediately because the section is hidden.Impact:This makes objects appear to vanish unexpectedly and can lead to confusion or lost work unless the hidden section is manually unhidden.

There’s a reproducible bug in Figma’s OAuth (not MCP) flow for private apps.If you are already logged into Figma with only an account that does not have access to your private OAuth app, then when you go to start the OAuth flow it crashes with a misleading error message:“OAuth app with client id {your client id} doesn't exist”Your app likely does exist, but Figma’s account selector is happening too late in the flow.Unfortunately there is no prompt=select_account parameter implemented by Figma.The solution is to completely sign out of Figma in the browser you are using to test the OAuth flow, then try again.I hope this saves time for people searching for this.

As of the last update, when you use the “Remove Background” tool, it deletes the original, whereas it used to just hide it. Using both versions to create a new image has been a major part of my daily workflow.If I start my duplicating the image, and only removing the background on one layer, it combines all layers into the result.Is there a way to restore the original functionality? Is anyone else experiencing this, or just me? Is there a workaround?

i pay my bill 10 apr after that 4 may a figma still  need money for upgrade  why 

Hi Figma Team,I'd like to follow up on our plugin review.Plugin name: Figma to Mail Blaze TemplateSubmitted on: April 2026Current status: In ReviewPlugin link/ID: https://www.figma.com/community/plugin/1605917695109996263It has been in review for quite some time, and we haven't received any feedback or update yet. Could you please check if it's still in the review queue or if anything is needed from our side?Thank you!

Hi Figma Team,I am a loyal user of your platform.I was introduced to this excellent tool by a classmate. I purchased a subscription for the Figma Education plan, but recently discovered that my account has been banned. I am very confused and worried about this situation.My account is [redacted by the moderator due to PII]I use Figma primarily for my graduation design project, which fully aligns with the non-commercial purpose of the Education plan, and I have always adhered to the Terms of Service.I confirm that I have not engaged in any behavior that violates Figma's Community Guidelines, such as: sharing the account, abusing the API, or posting any content. If the system detected any anomalies, it might be due to [possible reasons, such as network fluctuations, accidental operations, etc.].Now my account has been suspended, and my studies and daily design work are badly affected. I want to sincerely apologize there was no intention to misuse Figma or break any rules. It was a mistake

My plugin is still under review 5 days after I submitted it.Here is the link to my plugin.https://www.figma.com/community/plugin/1631581726093376024/stylelink

I have access to a project through my account, and I need to understand who contributed to it. I paid for it to be done. There's a possibility of fraud. I need to know who contributed to the project and when it was created.

An component is updated and published, and update in another file. It won’t auto update, it only update after you double click on the screens. It’s so troublesome that you need to check every screens. 

After changing my password, my Figma account appears to have switched to new profile.All my recent files are missing and only very old files are visible.It looks like my original account/profile was disconnected or duplicated.I need help recovering my original account and restoring my recent files.Please check for duplicate accounts under my email and merge them if needed.Email used: [redacted by forum moderator to remove PII]Names or descriptions of missing files: HORIZIN OR ANALITIX I will appreciate it if you could help me. Thanks

Hello Figma Support Team,I urgently need your assistance with a Figma file where all pages/design content appear to have been deleted.File name: Split RideFile link: Approximate issue time: [insert time/date, e.g. today around 9:22 AM]Workspace/team: [redacted by moderator to remove personal information]I recently had a serious dispute with the developers working on my app, and shortly after that, the Figma file appears to have been emptied. The only people with access to this file were members of their team and myself. Because of the timing and the fact that all design content is missing, I am concerned that the content may have been intentionally deleted.I need help with the following as soon as possible: Restore or help me duplicate the last working version of the file before the deletion. Confirm whether Figma can identify the account/user who deleted or removed the pages/design content. Provide guidance on how I can export or preserve the file’s version history/activity eviden

Hi all,I submitted a public OAuth app for review on April 9, and as of today it's been about a month without any update — no approval, rejection, or requests for changes. The submission page mentions a 5–10 business day turnaround, so I wanted to check in here.A few details:App name: Worklayer Submission date: April 9, 2026 Client ID: [Redacted by moderator - May 10th, 2026] Testing instructions were included with the submissionTotally understand there's a backlog right now, but would really appreciate it if someone from the team could take a look and flag it internally, or let me know if anything additional is needed from my end.Thanks!

I can't find my Figma file. I worked on it last time, but I can't find it in my files or in deleted files. How can I recover it?Notification: Hmm, we couldn't find it... This file may have been deleted, moved, or become unavailable. Try contacting the owner of the fileI am the owner of this file from a second account. I can't find it. Please help and recover it!Link: []Best regards, Yuan

tried to access from an old link but it shows me this, but i have not deleted anyone of my projects

Hi team, My plugin:https://www.figma.com/community/plugin/1631524818589999437/css-scale-tool It is still in review after 9 days. Could you please let me know when this will be published?It is a very simple plugin that only helps developers convert CSS values in code. 

Hello Figma Review Team,I submitted my plugin for review more than 30 days ago, and it is still under review status. I would like to know the current status of the review process and whether any additional information or changes are required from my side.The plugin is an AI-powered tool that helps designers automatically generate text styles, color variables, typography, spacing, radius, and effects to simplify design system creation.I kindly request you to review the plugin or provide an update regarding the delay. Looking forward to your response.Thank you.