I need to reach out to a real person for customer service, what should I do?

Hi ​@Jason_Yao, Celyn from Figma Community Support here.

Thanks for reaching out. I was able to locate your support tickets (#1948561 and #1941326), and I understand that you're looking for help with managing seats on your account. I've gone ahead and escalated both tickets with the team so they're aware that you're waiting for assistance.

Please keep an eye on your inbox, someone from the team will follow up with you shortly.

Thank you for your patience in the meantime 🙏

Hi ​@Celyn_L , thank you for the help!