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Refund request for annual Professional team renewal – Invoice in_1Tbc1qIvcqWR3dFD2s1vjErW

  • June 8, 2026
  • 1 reply
  • 10 views

DijitalTeknolojiler

Subject: RE: Urgent Support Required: 4th Follow-up on Refund Request - Invoice #in_1Tbc1qIvcqWR3dFD2s1vjErW

Message:Hello Figma Support,This is my fourth attempt to resolve this issue, and I have yet to receive a satisfactory response or resolution.To be absolutely clear: We have not used this service for the new billing cycle, the plan has already been canceled, and we have zero intention of using it.

Holding $230.40 USD for a service that is completely inactive and canceled is unacceptable.Here are the details for the final time:

Team Name: dijitalteknolojiler's
teamInvoice ID: in_1Tbc1qIvcqWR3dFD2s1vjErWBilling
Period: May 27, 2026 – May 27, 2027
Amount: $230.40 USD

I have already cooperated with your system by manually canceling the plan to ensure no future charges occur. Since this renewal was automatic, immediate, and the service remains entirely untouched, I expect a full refund to be processed immediately.If this matter is not resolved within the next 48 hours, I will be forced to escalate this charge as an unauthorized/unintended transaction through my bank's chargeback (dispute) process, and report this lack of support to consumer protection channels.Please escalate this ticket to a manager who has the authority to issue a one-time exception and process my refund immediately.

I expect your prompt confirmation.

Regards,Emre Yıldırım

 

June 8, 2026

Hi there, Celine from the Community Support team at Figma here! Thanks for following up. I can see that you've already been in touch with our support team regarding this request.

I can see your  case on my end and have gone ahead and added a follow-up note internally for visibility. For reference, your case number is #1943475. Our support team is best equipped to review your subscription, invoice, and refund request in detail, and they'll continue the conversation with you directly via your support case. Please keep an eye on your inbox for further updates from the team. We appreciate your patience while they review the situation. Thanks!

Update: The support agent replied to you and is waiting some additional details from you to investigate it. Please check your inbox when you can, thank you.

1 reply

Celine_
Figmate
  • Community Support
  • June 8, 2026

Hi there, Celine from the Community Support team at Figma here! Thanks for following up. I can see that you've already been in touch with our support team regarding this request.

I can see your  case on my end and have gone ahead and added a follow-up note internally for visibility. For reference, your case number is #1943475. Our support team is best equipped to review your subscription, invoice, and refund request in detail, and they'll continue the conversation with you directly via your support case. Please keep an eye on your inbox for further updates from the team. We appreciate your patience while they review the situation. Thanks!

Update: The support agent replied to you and is waiting some additional details from you to investigate it. Please check your inbox when you can, thank you.