I subscribed to a Figma plan and was charged $3 USD. Three days later, I cancelled my subscription through my account settings. Despite this cancellation, approximately one month later I was charged an additional $15 USD — a charge I did not authorize and did not expect.
Since this charge appeared, I have made every reasonable effort to reach your team:
— 7 emails sent to Figma support
— 3 contact forms submitted
— Zero responses received
This level of unresponsiveness is unacceptable, particularly for a billing dispute involving an unauthorized charge.
I am also deeply concerned that your platform does not allow personal account users to remove their payment card information. This is a significant privacy and security issue that leaves users exposed to further unwanted charges.
I am requesting:
1. An immediate full refund of the $15 USD charge
2. Confirmation that my subscription has been fully cancelled
3. Immediate removal of my payment card details from your system
I am aware that many other users are experiencing the same issue and receiving no response through standard channels, which is why I am raising this here. If this matter is not resolved promptly, I will escalate it to my bank as an unauthorized charge and file a complaint with the relevant consumer protection authorities.
