Request refund

Hi, ​@Pun1c4r. Thanks for your post - I checked and see that you submitted tickets to our support team regarding your cancellation and refund request.

Since we can’t assist with account and billing related issues here in the forum, I flagged your tickets to raise the priority for you. You should hear back soon from our team. Thanks so much for your patience and understanding.

In the meantime, let me know if I can be of help in any way.

Hi,

I appreciate it. I've been waiting for help for 5 days, thats why i created this post today, thanks for raising the priority hopefully this gets resolved now 🙏

I can totally understand how you feel, ​@Pun1c4r, and not a problem - happy to help!

Hi,

I still havent received a response, are you sure you flagged my ticket?

Hi ​@Pun1c4r, thanks for following up about this! 

I can confirm that ​@adamsmasher escalated your ticket, so that’s odd that you didn’t receive the reply from support. They actually replied last Sunday. Please double check your inbox and possibly your spam or junk folder just in case it landed there by mistake.

For your convenience, I can quickly summarize what it said here. Support saw that the email you were writing from wasn’t currently listed as a verified contact for the account, so it may not be associated with the plan you’re asking about. To move forward, they need you to please do one of the following:

• If you already have a Figma account: Sign in and reach out to your team or organization admin to request an upgrade to an Admin role on the team.
• If you don’t yet have a Figma account: You can create one for free and ask your team or organization admin to invite you to the team.

Being upgraded to an admin role will allow you to manage billing and account-related requests for the plan. If you don’t need editing access to files, remind your current admin to change your seat type to View after the update. Otherwise, you’ll occupy a paid seat that will appear on the next invoice.
 
Once support receives this request from a verified contact or once you’ve been added as an admin or billing contact, they’ll be happy to help proceed.

Hi,
I already have a open request, id: #1927210

Thanks for following up, ​@Pun1c4r! 

It looks like you actually had two open tickets with support. Since support usually combines multiple open tickets from the same user into one, Adam escalated your older ticket #1925254, which support replied to last Sunday with the information I provided above. 

Since it looks like your tickets were not merged together and you did not receive the team’s reply from Sunday, I’ve escalated your ticket #1927210. The team will look into your account soon and be in touch. 

Alright, thanks ​@djv 

You’re welcome, ​@Pun1c4r! 

It looks like Anj just replied via email, but please let us know if you’re still not receiving the emails from support.