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Hey!can any one help me understand why I keep getting this error when I go to upload my Frames? The plug in was working fine up until this point. I have gone through troubleshooting - the frame width matches, cleared the cache and the style exist already in my website. but no matter what I keep getting this error message.  

Hi there, My team received config codes, but upon immediately trying to redeem my own code I received an error message saying “This code has reached capacity”. We believe there may also possibly have been some mix up with codes among our team, but would appreciate any help on getting this resolved!Thank you!

Hi Figma team,I'm following up on my plugin Rond, which has been under review for over two weeks without any updates.I'd really appreciate a quick status check, or a heads-up if there's anything on my end that needs attention.Thanks for your time!

Hi everyone,I wanted to reach out on an ongoing billing issue with our Figma Organization plan, as support has so far only clarified the billing structure but not addressed our actual concern.To recap the situation:We briefly upgraded our account to an Organization plan with 1 Full and 1 Dev seat and were correctly charged €73.15 for a short usage period.Shortly after that, we downgraded the account back to View Mode because we did not intend to continue using Full or Dev seats.Despite this downgrade, our account was charged €960 for an annual renewal of the Organization plan (2026–2027), which includes those seats.Support confirmed that this €960 charge is the standard annual renewal for the plan. However, our understanding is that the downgrade to View Mode should have cancelled or prevented any further commitment to Full/Dev seat licensing going forward. We want a refund for the not intended payment of 960€.Thanks in advance for any clarification or help.

Ive been building a prototype journey that has different images e.g. a map, cards with profile photos etc and it picks and and chooses whether it decided to display them or not. iv’e prompted time and time again to say please display, ask why etc - and i cannot get a consistent prototype showing images at all. any ideas??  

The so far generated designs are not showing up in the preview panel. Refer the attached screenshot for the reference.

Hello, the last fee was automatically charged, but I was unaware that it was being billed regularly. Since I haven't used the service at all after the payment, is it possible to get refund? 

We have already purchased and paid the annual Figma subscription fee for 7 users until this time next year in the amount of €468.00.However, it appears that we are being charged again for the same subscription period. Attached you will find all proof and supporting documents related to this payment.Could you please review this issue and clarify why a new invoice has been issued?Thank you in advance for your assistance. [redacted invoice by forum moderator to remove PII]

I recently logged into my Figma and it shows I’m on the Education plan but I'm not sure what is the expiration date. I read that it lasts for 1 years, but is it possible to know the exact date as I don’t want to suddenly get logged out from my school project while I'm in the midst of it. 

Our account is currently locked, and our payment due date was May 7. We would like to proceed with the payment; however, we currently require only 3 seats and would like to reduce our subscription from 4 seats to 3 seats.We already removed 1 seat from our account; however, the billing section is still showing payment for 4 seats. We are also unable to find the proper seat management or invoice update options in the billing section of our account settings to make these changes from our side.Kindly help us reduce the seat count and share the updated billing/payment details accordingly so we can complete the payment process. 

Hi Figma Community Support,I am reaching out here in a state of emergency. Our premium Figma account has been locked for 2 days due to a payment failure, and every single one of our client projects is locked inside.We are currently losing client trust because we cannot access the designs they have paid for. We have been completely handicapped and cannot move forward with our business.The Situation:We attempted payment with multiple cards (used successfully for other international payments), but Figma declined them for "unknown reasons." Current Blocker: Our invoice now says "can no longer be paid on Stripe," and we have received no reply from support to provide an alternative payment method. We have sent emails, left a voicemail, and tried calling, but have heard nothing back while our business remains at a standstill.Escalation Info:Account Email: design@solguruz.comPlease, we need a billing representative to manually intervene, provide a working payment link, or temporarily unlock th

Hello Figma Community & Support Team,I made a mistake when trying to add a new member to my Professional team and need your help.What happened: I already have a Professional Plan team (Team A, annual subscription). I wanted to invite another person and buy an additional Full Seat within Team A. However, instead of adding a seat to my existing team, I mistakenly purchased a brand new, separate Professional Plan (Team B) for that person. As a result, I am now paying for two independent subscriptions for the same person: my original Team A (for myself) and a separate Professional Plan under that user’s email. My real need is simply to add one seat inside my existing Team A. What I have done: I have removed that user’s edit access to avoid further prorated charges. I have already emailed Figma Support about this, but due to the US holiday I haven’t received a reply yet. My request:Could you please help me by: Cancelling and refunding (or refunding the unused prorated amount of)

Hello Figma Support Team,We recently intended to purchase only 1 additional seat for our account, but by mistake the quantity was increased to 3 seats. As a result, an incorrect invoice was generated and reflected on our billing account.Since this was an accidental change, we did not proceed with the payment and intentionally prevented the charge by reducing the limit on our virtual card. However, the invoice is still showing as overdue/unpaid in our account.I already submitted a support request through your website, but unfortunately we have not received any response yet. This issue is now affecting our billing records and requires urgent attention.Please note clearly that we do not accept this invoice and request the following actions immediately:* Cancellation of the incorrect invoice* Removal of the unintended extra seat* Confirmation that no outstanding payment obligation remains on our account related to this mistakeThis was an unintentional user error and the additional seat has

Hi everyone,I need help with an upcoming charge for a Full Mode seat that was added by strange automation.Situation: A Full Mode seat was accidentally activated in our team settings by kind of an automation. It was done 1 day before Invoice date. Our Admin team noticed it day after and downgraded the user back to "View" right away. However, I see this seat was captured for the WHOLE next year.I do not see any other ways to solve it rather than post it here. Figma Sales do not reply us back. Figma hotline phone does is not answering. Chat in support is not loading (grey screen)Issue #1: Team: take it from my account. Charge: 1 Full Mode seat (already removed) to be removed from next year invoice and current list of available. Can someone from the Figma team help me cancel this pending charge or adjust the invoice before the payment is processed?Issue #2: We also need to migrate card payment method into actual invoicing, so we need to have a kind of PO to pay. And again, Sales team do

Hello Figma Support Team,I’m trying to join Tencent in Figma by logging in with SAML SSO. After clicking “Log in with SAML”, Figma shows that a verification code has been sent to my corporate email address, but I have not received any verification email.I have already checked the following:Spam / junk folder Email quarantine or blocked messages Mail filtering rules Corporate email settings External email receiving permissionI can confirm that my corporate mailbox is now allowed to receive external emails.However, when I first requested the verification email from Figma, my corporate mailbox had not yet enabled external email receiving permission. Because of this, I suspect the first verification email may have bounced, and my email address may have been added to a hard bounce list or suppression list on Figma’s email system.Could you please help check:Whether the verification email was successfully sent to my corporate email address; Whether there was any bounce or delivery failure for

I booked several hotel rooms for my team at the Config partnered hotel, the Hilton in Union Square.My office’s purchasing department needs me to show proof that this hotel was a partnered hotel with the conference. I checked on the Config website but as soon as bookings were full, they removed any information regarding partnered hotels. I need some sort of official proof that this hotel was partnered with the conference, which I can show for reimbursement approval.

Hi everyone:I'm experiencing a persistent bug when using the "Make Designs" (AI) feature. When I generate multiple screens, the "Copy Design" button only works the first time.If I try to copy a second or third screen from the same generation session, the button gets stuck showing the "Copying..." spinner indefinitely. To fix it and copy another design, I am forced to refresh the entire tab/session, which is quite frustrating when trying to move several screens to a Figma Design file.Steps to reproduce: Generate a set of designs using Figma Make. Click "Copy Design" on any screen (it works fine). Try to click "Copy Design" on a different screen or even the same one again. The button stays in the "Copying..." state and never finishes. Environment: Platform: Windows desktop app Has anyone else found a workaround for this that doesn't involve refreshing the page every time? Thanks in advance!

Hello,I have a config code assigned to me but getting a message saying the code has reached its capacity—even though it hasn’t been used yet.Any help is much appreciated! Thanks!

Hello,I subscribed to the Pro plan in March 2026 and only agreed to a single $21 charge for that subscription.At the time, I collaborated on just one Figma file with one friend. After that, I was unexpectedly charged $43 in April and $52 in May. I was never clearly informed on the Figma website or through email that my account would be upgraded or billed for additional plans or seats.These charges appeared on my bank account without any prior notice, authorization, or transparent explanation from Figma. I only became aware of them after reviewing my bank statements. Based on the pricing information available to me, these amounts do not add up, and I do not believe I consented to these upgraded charges.Charging customers for upgraded plans without clear disclosure or consent is extremely concerning and feels deceptive and unauthorized.I am requesting: A full breakdown of all charges applied to my account An explanation for why my account was apparently upgraded and billed without noti

He estado usando Figma AI intensivamente para trabajo de UI/UX, especialmente en dashboards SaaS y sistemas enterprise, y últimamente la experiencia se ha vuelto extremadamente frustrante.Solicitudes simples como: cambiar estilos de inputs, ajustar espaciados, refinar tipografía, actualizar badges, o modificar layouts están consumiendo una gran cantidad de créditos, incluso cuando el cambio solicitado es mínimo.Lo peor es que muchas veces la IA cobra los créditos pero NO aplica realmente el cambio solicitado.Esto obliga a repetir exactamente la misma instrucción 3, 4 e incluso hasta 5 veces para que finalmente aplique la modificación, y cada intento vuelve a cobrar créditos como si fuera una solicitud completamente nueva.El resultado es: créditos desperdiciados, comportamiento inconsistente, iteraciones poco confiables, y un flujo de trabajo extremadamente caro para usuarios profesionales. Figma AI tiene muchísimo potencial, pero actualmente se siente poco confiable, dema

CRITICAL BUG REPORT: Figma Make Publish Broken - Preview Works, Published Site Shows Blank PageIssue Summary: Figma Make Preview mode works perfectly, but the Published site at https://a2aiplatformupdated.figma.site/ consistently shows a blank page. This has persisted across 30+ publish attempts and multiple debugging approaches.Error Details:Console Error: "Failed to execute code layer q: Code export Code8_410.default (Code8_410) is not a function" Console Error: "Root element not found!" Reference Error ID: 6aa83328-9e7f-4205-8c99-5fcfb5e5307fWhat Works: ✓ Preview mode displays the full application correctly ✓ Build completes successfully (301KB bundle, 1997 modules) ✓ figma__entrypoint.ts correctly exports component loader: export const Code8_410 = () => import('./src/app/AppFinal.tsx'); ✓ AppFinal.tsx has valid default export: export default function AppFinal() { ... } ✓ Minimal test component (AppMinimal.tsx with zero dependencies, inline styles only) ALSO shows blank page when

I cancelled my plan for May 2026-2027 billing cycle and figma is still charging me. It added an additional seat to my professional plan and the bill is coming twice of what it should be. I cancelled my plan before it renewed and now it shows overdue. I cannot get a professional plan unless I pay for 2 seats for the whole year even when I only need one. Can anyone help?

The Pencil tool is changing colors automatically and inconsistently without me changing any settings.Sometimes it draws in white, sometimes in black, and the behavior seems random. It also doesn't reliably detect the background color.Steps to reproduce:1. Select the Pencil tool (Shift + P).2. Start drawing on different backgrounds (black, white, colors, frames).3. Observe that the stroke color changes between white and black automatically.Expected behavior: Pencil should consistently use a color that has enough contrast with the background, or stay the same color as set by the user.Actual behavior: The Pencil tool switches between different colors randomly, even on the same background, without any change in settings.Why this is a problem: It interrupts workflow while sketching or wireframing. I have to constantly check and manually reset the color.Feature / Improvement request:Improve automatic contrast detection for the Pencil tool.Add an option to disable automatic color switching.Or

Hi,I have a figma EDU plan that I believe might have momentarily lapsed earlier this year. I just noticed on my credit card statements that I’ve been charged $20/month by Figma Inc since June 2025, but I’ve received no billing statement info at all via email, and I can’t seem to find a way to cancel or view my billing statements anywhere in Figma. I’ve tried contacting support but AI chatbot won’t let me talk to a real person since I have an EDU account. Can someone help me figure out how to cancel these charges? I’m out over $100 for something I never signed up and was never notified about.Thanks

Hi Figma team,My plugin “TransEasy” has been stuck in review for around 30 days, and I haven’t received any rejection email or additional feedback yet.This is my first published plugin, so I’m not sure whether:- the review queue is currently delayed,- there are missing requirements,- or if something may have gone wrong during submission.The plugin is a simple translation tool for selected text layers.I’d really appreciate it if someone could help check the review status or let me know whether I should resubmit a new version.Thank you!