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Question

Refund request

  • June 10, 2026
  • 1 reply
  • 21 views
Lê Huỳnh Lan Hạ

Hi Figma Support Team,

I am writing to politely request a refund for a recent automated charge on my account.

On June 4, 2026, my payment method was automatically charged for invoice number OL0MCCIT-0006. I did not intend to upgrade or renew this subscription, and I have not used any of the paid features or extra seats associated with this charge.

I have already updated my team settings and canceled the plan to prevent any further charges. Could you please review my account activity and process a full refund for this invoice?

Thank you for your time and assistance.

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • June 10, 2026

    Hey ​@Lê Huỳnh Lan Hạ, thanks for reaching out and for including all those details.

    For security and privacy reasons, we’re not able to look into billing or account-specific details here on the forum. That said, I can see you’ve already reached out to our support team (#1944246) and someone should be following up with you shortly to take a closer look.

    In the meantime, a bit of context that might be useful: on the Professional plan, any seats added or adjusted before a cancellation takes effect can result in prorated charges on your final invoice. So it's possible that's what's reflected in your invoice. These two Help Center articles explain it in more detail:

    The support team will be able to review your specific case and help out! 

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