I paid for an annual plan with one professional seat but my file has been locked and it says I have an overdue invoice. Please help me understand what’s wrong here. Sharing two screenshots
please check the below details :
Invoice number 4G8YM4O2-0014
Receipt number 2362-8293
Date paid May 15, 2026
Figma GSTIN 9923USA29033OSH
attaching paid invoice screenshot for the reference
[image redacted by moderator to remove personal information]
Hey
I can't access and share out billing specifics here, but I do want to make sure this gets resolved as soon as possible. I went ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1952374, and they will be in touch with you as soon as they've had a chance to investigate.
In addition, I removed some content containing personal information from your original post to maintain your account's security — appreciate your understanding.
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