Hi Since April 2026 I am not using figma, but I forgot to remove my professional seat and received an reminder that it would renew june 8, I went there and removed the seat, but it renewed anyway, I am asking for a refund since I don't need to use it anymore, and I didn’t use it in May. Thank you!
Solved
Billing Refund request
Best answer by Tom Reem
Hey
Billing details aren't something I can access from this public space, but I've opened a ticket on your behalf with our Product Support team. Your case number is: 1952568 — they'll follow up at the email tied to your Figma account.
In the meantime, if you haven't already cancelled the plan, I'd recommend doing that to prevent further charges while your request is under review: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Keep an eye on your inbox for next steps and let us know if any questions remain.
Hey
Billing details aren't something I can access from this public space, but I've opened a ticket on your behalf with our Product Support team. Your case number is: 1952568 — they'll follow up at the email tied to your Figma account.
In the meantime, if you haven't already cancelled the plan, I'd recommend doing that to prevent further charges while your request is under review: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Keep an eye on your inbox for next steps and let us know if any questions remain.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.