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When I ask Figma Make for pop-ups, I am never able to change the width of the modal that Figma Make offers me. I regularly want to increase the width of my modal, but after many different attempts (sending a mock-up from Design, clear explanation, etc.), Figma Make tells me that the change has been made, but when I test it, no change has been applied. If you have any advice on how to make the right prompt that allows Make to make the expected change, I'm all ears.

I’m not able to access one of my design files. I’ve checked all my teams, projects, and trash, but it’s missing.It’s a very important file. Any help is appreciated.

I had not add new seats and change the plan, but the system automatically change seat type and billed me.

I’m currently having issues publishing my figma make project. I finished the project, connected my domain and added supabase authentication login. When i pressed publish, its getting stuck on publishing. It’s been like this for hours. I’ve restarted Figma, restarted my Mac, cleared the cache..followed all the previous solutions but nothing is working. Please help!

Hi! I really need help.I've been trying to solve this problem for over a week, but nothing's working.First, a strange bar about 140 pixels wide with the word "mirror" appeared at the top of my Figma mirror. I couldn't remove it, and it was incredibly annoying. I contacted support twice from within the app, but got no response. Now I can't log into the app at all. It asks for an email address, and after entering it, the browser opens, and the screen goes white, as if the site is frozen. I've tried logging in from different devices and different accounts, and I've reinstalled the app, but nothing has helped. This forum is my last hope."Mirror" is a very useful tool, but it would be a shame if this problem isn't resolved.Browsers: ChromeDevices: Android 12, Android 11

I’ve tried many times to verify my student status, but it didn’t work. I received an email from SheerID asking me to “finish everything,” but when I click the button, it says: “This verification has expired. Please submit a new verification.” When I try to verify again, it says I’ve exceeded the limit.I thinking it’s because I clicked the link only a few days later and the time expired. 

I have been receiving the following errors in Figma Make. It is not completing request, however, it thinks it is. Thoughts?Failed to load resource: net::ERR_CONNECTION_REFUSEDUnderstand this errorvendor-core-31cb22b87b85909a.min.js.br:77 [MultiplayerSession] Joining file version 101 (initial load)Prototype:1 Access to image at - origin 'https://www.figma.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.Understand this error - Failed to load resource: net::ERR_FAILEDUnderstand this error/api/mcp/clients?:1  ailed to load resource: the server responded with a status of 404 ()

I recently discovered that the “check color contrast” feature in the Figma color palette window is not 100% accurate and rounds up the contrast value compared to the WebAim Contrast Checker. This is very concerning and potentially problematic when resolving passing contrast levels among brand colors and accessibility. Warning to designers: be sure to double check your contrast levels and don’t rely on Figma’s tool alone! Background color: #355F78Text color: #FDC96EWebAim Contrast Checker fails at 4.49:1Contrast Finder fails at 4.49631Figma passes at 4.5:1Stark plugin passes at 4.5:1

Hi, I am having trouble with my pupils. It says “an admin needs to update seat”, how do I do this as I can’t see anything about seats in the Admin tab. Can you help? I am a teacher for Highland Virtual academy so my pupils have various school address, not all @portreehigh.

I attempted to cancel my subscription and remove my credit card details, but despite being on the Starter plan, $25 was still charged to my card. I also reached out to the support and sales teams but haven’t received any response. I previously informed you that I no longer need my Figma subscription, yet I was still billed. Please help me resolve this issue — I would like to request a refund.

I have done everything (from turning off spam filters, to making sure the email works, tried from different browsers).I am only logged into Figma via the Mac app.I can’t login via Google, it’s not a google account.It’s not via my 2fa auth code, it’s an actual email being sent I am not able to login, I’m on a subscription and can’t even access my account.  The AI chatbot said they’d send me an update to my ticket via email, womp womp I don’t think I’ll get it.What can I do?  I made this temp account to post this, my real account email is different.  please help

Hello! There was a problem exporting layouts after purchasing a new system. Layouts are exported with extra pixels, I attached a screenshot. I'll say right away that I tried to export in 1x and 2x, and from the desktop version. I reinstalled Figma, now it's the newest version. I rebooted the computer. There's still a problem. Please tell me how to fix it, because it's very necessary for work. 

Hi everyone,I’ve noticed that the native plugin header (the top bar that shows the plugin icon, name, and close button) has a different height when running a plugin in Development mode compared to published plugins.In Development mode, the header is noticeably taller — around 56 px, while in published plugins it’s around 40 px. This reduces the usable vertical space inside the plugin window.It’s not just one plugin — I see the same behavior across all my plugins, even the most basic ones without any custom styling or JavaScript.I’m testing in the Figma Desktop app on macOS, latest version.Is this an intentional change in the Development environment, or maybe a bug introduced recently?

Hi there, I have reverified my education plan multiple times and have received emails that I am verified and my educational plan is activated, but in Figma I still see the notification “Education status expired.”  Please advise. 

Hey everyone, I successfully authenticated my student status through SheerID, they have confirmed that all my information was correct. Somehow my status was still not transferred to Figma and I don’t have access to my education account, does anyone have any idea how to fix this issue as I have already reached out to education@figma.com about a month ago and haven’t heard back yet. Or who I could possibly reach out to instead or through a different medium? 

I had two slides files in my account that I last edited in Jan 2025, and they are no longer there. I checked all my teams and projects and trash. Can someone help please?

Hello!This issue is getting on my nerves for over a year.So, the issue is basically reported in this topic from 7 months ago and it seems that it’s still not fixed properly.In short, when I copy some element and try to paste it somewhere else, it’s 50% chance it will paste what I copied moments ago or something from the last clipboard state. I’m 100% certain I clicked Ctrl + C before.To answer community support member right away - I’m on windows, but other member on my team is using Mac and encounter SAME issues as I do. Also, it’s not linked to the specific file, it happens all the time.Also, when I try to copy something from computer back to figma, it’s also working in the same unpredictable manner.How to fix this please? 

We have an issue when attempting to add external team members to our connected project. Both organisations are on a paid plan and have a connected project setup. The external team member attempting to add, is part of the connected organisation.However, when attempting to add an external member to the connected project they are restricted saying they need to be part of the host organisation.  

In admin panel People section, when I open detail of user and changing users, “Role” field don´t change based on user  (side panel is still open)- showing role of First opened user.All other fields are dynamically load by the user detail.If I close and reopen side panel with another user, side panel load all the data.

Hello! I’ve recently run into this problem with some images in my project files. Frames that had images in them no longer appear to have them and version history also cannot pull any of the images. They seem to just be gone. We have multiple instances across multiple files where we’ve encountered this. The images now just appear as rectangles in the layers panel. For one project page all of the images have disappeared, while on another only a few.  example of what it looks like in the layer panel now 

I have a Figma Library that is getting to heavy, so my team and I deleted all the unnecessary items, components, resizes the images and downloaded the file has a local file. We got 128mb.And for the upload purpose we need it to be much smaller, the issue is no matter what we delete, it doesn't change the file size, we even cleared the all file, including the Version History.It literally keep the same exact size 128mb, after download it to a local copy again.What are we missing here? Can you help?

Hey friends! Is anyone else having issues with Figma Make projects working great in the preview and then just giving a blank screen when published and accessed via the provided URL.I’ve tried refreshing the project, fully closing out Figma and reopening, even duplicating the project entirely and publishing that, but still getting the same issue. Have had some coworkers try the URLs as well and they similarly get blank screens. When I go into dev tools on the published site, the code is empty and has seemingly nothing from the project.Our hope was to test with users using Make prototypes since it’s a huge step up over testing on a static prototype, so would be amazing to figure out what might be causing this! 

I build a Figma Website for my Company and they use Microsoft Edge Broswser, Chrome and Firefox in Citrix. The Website loads and works in Firefox and Chrome Citrix. It also loads in Browsers outside citrix. But if i open it in Edge Citrix it shows nothing, loads only 2 menü points in the top and thats it. Is there any thing i can do ore a place i can get help? I know this may not be an easy fix but i dont even know where to start looking for the problem.

Hi everyone, I’ve been facing an ongoing Design System sync issue across multiple project files, and despite submitting detailed tickets to Figma Support, I haven’t received any response.Posting here in hopes that someone from the Figma team or community can help. Problem summary Components from our shared Design System are randomly breaking or desyncing across files. It started with an icon in a file uploader component that appeared oversized in one file, then moved to a modal background overlay, and now even affects button icons in other files. Replacing the affected component instance fixes it temporarily, but after a while the same issue appears again on different components or files. 

Hello, I do not know what is happening but my font menu on web-figma look well-rendered on the app is not. Can someone tells me why?