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Hello Figma Support,My account/team appears to be restricted. When I try to share a project, I see the message:“Figma has restricted you from sharing this project. Please contact [Redacted by moderator - 2026-05-10] for help.”Account/team: [Redacted by moderator - 2026-05-10]Email: [Redacted by moderator - 2026-05-10]I also have issues with Figma Make: Prompts fail with “Something went wrong. Please try again.” Live Preview fails with “Live preview failed.” The same issue happens in team projects and in Drafts. Error IDs: B4518E4F-C330-4894-8999-B6F5accc6543 b2d1174e-a395-4ed3-8eb8-5fbc68f26596 9669bc34-37c2-44db-b7ac-8cb641391c1a 98fd5959-66f7-4e9c-bb0b-e1a9b6a54f13 d63c8d5f-2d96-49f9-86ce-1cb072883ece Could you please check whether there is a restriction on this account/team and remove it if possible?I have attached screenshots of the sharing restriction and Figma Make errors.Thank you.

Hello, I just cancelled my business subscription that I signed up for on April 14th.I paid €6 for the month, and I don't want to continue using this subscription next month.However, after cancelling my subscription in the settings, I see that I still owe €34.33 starting tomorrow, which I don't understand since I cancelled everything.I didn't assign Full seats to anyone and I switched to View plan: why do I owe this amount next month? Please explain this to me.  

Hello Figma Team,I accidentally got two full seats when I actually just wanted to invite two classmates to the file for a group project where we don’t use any of the full subscription features. I’ve cancelled it now as I found out but I’m getting billed 103,26 euros. I would really appreciate if an exception can be made in this case or at least a lower rate/subscription (collab) can be billed which actually mates the features that’ve been used by them.I thank you for your time in advance 

I am a student currently enrolled in the Figma Education plan. Due to an intensive univeristy exam project with an upcoming deadline on January 23rd , I think I have exhausted  AI credits sooner than expected.Since the AI features are essential for the specific workflow required by my UX UI course, I am kindly asking if it would be possible to grant an exceptional, one-time reset of my AI credit balance for the current month, or if there’s any way to add them.This would be a huge help in allowing me to complete my academic requirements on time. Thank you for your time and support.Best regards,Riccardo Gasparello

I have configured my .npmrc file as directed on the admin/resources/npm-registry page.  When I run npm publish, I receive the following error in the terminal: npm notice Publishing to https://registry.figma.com/npm/***/registry/ with tag latest and default accessnpm error code E403npm error 403 403 Forbidden - PUT https://registry.figma.com/npm/***/registry/@make-kits%2fak4acomponents-testnpm error 403 In most cases, you or one of your dependencies are requestingnpm error 403 a package version that is forbidden by your security policy, ornpm error 403 on a server you do not have access to.The configuration instructions didn’t include any information about setting up a PAT, or configuring a token of any kind, they just gave me text to copy/paste into my .npmrc file.  Is there additional config I need to do, or some other process I need to perform in order to authenticate with the private registry?

I’m having an issue with Figma where every time I submit a prompt using the AI/chat feature, the request fails and a red error banner appears saying:“Couldn’t connect, check your internet and try again.”My internet connection is working normally, and this issue happens consistently despite: trying both the desktop app and browser version switching Wi-Fi networks using a mobile hotspot restarting Figma/browser The prompt does not generate a response and immediately returns the connection error. Other internet services work fine, so the issue seems specific to Figma’s AI/request system rather than my actual connection.Has anyone found a fix for this or knows what causes it?

I have an education plan that is supposed to be free, but I keep getting charges on my card!! There is no cancel button, and I already sent an email to the helpdesk, but they won’t respond. Please, how do I stop this!? 

I’ve forgot to cancel my subscription yesterday and tried to contact the support to do so and get a refund, but no one is awnsering any of my emails.

I am an admin of a team, Figma won’t let me import a file into a project in the team (I’m owner) and it won’t let me move the file from the draft

 我的Figma坏了，每次让他生成一个图片，他就这样。然后也不生成图片。My Figma is broken. Every time I ask it to generate an image, it does this.It doesn't generate images either. It also consumed my credits.

Hi team, Students are using figma in their design class and usig school email unable to upload videos. Pleas advise. ThanksNiaa

use_figma` tool not appearing in Claude Code despite all MCP servers connectedI used it a total of 16 times before, but something changed in the past 10 days to 2 weeks.I need to escalate this please. I am completely blocked.I need both read and write access to all variables in my Figma files.The MCP config in ~/.claude.json is correct — https://mcp.figma.com/mcp is registered as figma. And the tool has been used 16 times before from this machine (usageCount: 16), so it's not an account/eligibility issue.use_figma is still not appearing. However, get_variable_defs did return live variable data from that node. I can see variable paths but not collection names directly.use_figma is still not showing up. The standard MCP tools can read variable values for a selected node (which worked — I got data back) but they can't enumerate variable collection names.What I got from get_variable_defs — variable paths visible from node 78:506:Colors/Primary/*, Colors/Secondary/*, Colors/Fueled Additions

Hello Figma Support,I accidentally subscribed to a paid annual plan and was charged unintentionally. As soon as I realized the purchase, I immediately canceled the subscription within 24 hours.I have not used any paid Figma features, and this subscription was made by mistake. Because of this, I would kindly like to request a full refund for the total amount charged.The subscription amount was USD 192, and the total charged to my card in Brazilian currency was BRL 1,031.36.I would really appreciate your understanding and consideration regarding this accidental purchase.Best regards,Maria Rita

i would like to refund pretty please. because i don’t think i gonna need that much[redacted by moderator to remove personal information]

We have tried to complete the payment using 4 different cards, but all of them were declined by the system. We kindly request immediate assistance regarding this issue.Even though there is no problem related to us, we constantly receive the error message "your card has been declined". My bank says that all it’s ok.Help us please!

Interaction is not working properly. For example, I have an interaction where clicking it should go to the next variant. However, when I hover over it, the variant changes to the hover state even though the interaction is not supposed to trigger on hover.

I recently published a new version of my Figma plugin.Could you please check whether statuses such as “In Review” are being displayed?Sorry to trouble you, and thank you in advance.

Hey everyone,                                                                                                                                                                                                                                                                                                                   I've been running into a weird issue with publishing library component updates since this Monday and wondering if anyone else has seen this.                                           The pattern keeps repeating:                                                                                                                                    - I can publish a few component updates successfully  - After publishing several, it stops working and I can't publish anymore                                                                          - The next day it works again temporarily                                 - But after a few more publishes, it stops again              

I hit my monthly cap with 15,000 AI credits and couldn’t get an answer on how to purchase more, so I created another account and gave that account access to work on my project.  I upgraded that account to 15,000 AI credits as well, but even though they were purchased I keep getting a message than I have none remaining.  I figured it was a temporary bug, but it’s now been almost 2 weeks without any change or work completed.  How can I get access to these credits?

Hello figma I paid for figma professional plans and I was debited but I saw this mail that my payment couldn't be processed and i was debited from my bank account.

The majority of my Figma make files are presenting Something Went Wrong Errors with a request ID. I am unable to make changes to these either via the prompt window.  

Hey there, we’ve experienced some layout issues over the last couple of weeks between our design and dev team. Multiple developers commented, that some designs seem to be broken – however they are displayed correct when our designers enter the figma file with their admin account. I’m not sure how far the discrepancy goes, but what I can say is that it has to do with auto layouts that seem to get stuck in dev mode. If designers update components, the auto layout within the file updates as well. However, sometimes the same component in dev mode looks like it is stuck in a fixed size frame and will be cut at the edges. The only solution that fixes this problem is, that you delete the auto layout and create the same auto layout again. As mentioned, this is pretty annoying as there is no chance for our designers to see the problems that the devs are experiencing. And on the other hand if the layout is not clearly a mistake, the Devs might as well implement components where they might not se

I can create new pages but when I add a new breakpoint (tablet or mobile), the page goes blank and I have to kill the tab and reopen the file. This has been very frustrating.

I built the website using Figma Make. The images display normally while editing and in preview mode. However, once I publish the site, all the images disappear, both in the preview and on the live domain.  Where could I be going wrong?

Hello Support Team,I have been using the Figma Make AI feature regularly, and it works really well for my design work. However, the monthly free AI credits are limited and run out quickly.Could you please tell me how to purchase additional Make AI credits separately? Also, is there any more cost-effective way or discount package to buy extra credits? Please guide me on the specific purchasing steps and preferential options.My contact info:Name: zedEmail: [redacted]Thank you very much for your help!