Skip to main content
Question

submit request via chatbot but can't find it in "my requests" page

  • June 5, 2026
  • 1 reply
  • 18 views
Alicut

I submitted the request via chatbot but didn’t received the confirmation email and also there’s no new request on my request page! that’s a bug or what? 

we missed the 30-day renewal window to remove unassigned seats and are requesting customer support to help reopen this window so we can reduce their seat count and associated billing.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • June 5, 2026

Hey ​@Alicut, thanks for reaching out!

I can see your request came through on our end, you're all set with ticket #1942793, and someone from the team will be in touch with you shortly via email.

Here's a quick overview of how seat removal it works while you wait for the team to follow up:

  • Annual plans: The option to remove unassigned seats opens up 30 days before your renewal date, via a banner in your Figma admin. 
  • Monthly Professional plans: Unassigned seats can be removed at any time and simply won't renew the following month.

For a full breakdown, the Manage seats in Figma article in our Help Center is a great reference.
 

Keep an eye on your inbox, the team will pick up from here. Thank you for your patience! 

Terms & ConditionsAccessibility statement