submit request via chatbot but can't find it in "my requests" page

Hey ​@Alicut, thanks for reaching out!

I can see your request came through on our end, you're all set with ticket #1942793, and someone from the team will be in touch with you shortly via email.

Here's a quick overview of how seat removal it works while you wait for the team to follow up:

• Annual plans: The option to remove unassigned seats opens up 30 days before your renewal date, via a banner in your Figma admin. 
• Monthly Professional plans: Unassigned seats can be removed at any time and simply won't renew the following month.

For a full breakdown, the Manage seats in Figma article in our Help Center is a great reference.
 

Keep an eye on your inbox, the team will pick up from here. Thank you for your patience! 

tnx for you reply but nothing happened and our team is locked!

as you can see in the image there’s no open ticket for me, i don’t know that’s a bug or what! but it means i can’t check out the ticket reply or its status!

Hey ​@Alicut, thanks for following up! 

This might happen when a request is submitted through the chatbot without being signed in, which means the ticket won't appear under your "My Requests" page. The good news is that ticket #1942793 is open and active on our end, and I've flagged it to the team to get it prioritised.

You'll receive a reply directly via email once the team picks it up, please keep an eye on your inbox (and your spam folder, just in case).