J’ai un problème de mémoire qui rend le fichier “corrompu” ou inexploitable. Impossible à ouvrir.
Une personne de mon équipe m’alerte, fichier inaccessible. Ne peut pas l’ouvrir. J’’ai le fichier ouvert. Je copie et colle la moitié de mes fichier, soit 50% en se basant sur les informations à l’écran. Et je continu à travailler. Rapidement tout fini par planter. Depuis fichiers inaccessible. Solution ?
Question
Help
Hey
Before we move to support, one thing worth trying that doesn't require the file to open:
- From your file browser (dashboard, file closed), right-click the file thumbnail and choose Show version history
- If a pre-crash version loads, duplicate that version (click the date → Duplicate) rather than Restore — that spins off a clean copy and leaves the original untouched, which is safer if the file is corrupted
- Guide here
If the history view itself won't load, that points to a server-side issue our support team can look into directly. To get that moving, could you share:
- Whether you're in the desktop app or browser, and your plan/team/seat
- Whether the inaccessible file is your original or the copy you pasted into
That last one helps us know which file's history to check. Thanks!
— Jaycee
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