Hello,
I believe I was charged twice for my annual subscription after updating my payment card.
The two charges are as follows:
โข Mar 16, 2026 โ Mar 16, 2027
โข May 29, 2026 โ May 29, 2027
I would like to request a refund for the first charge covering the period of Mar 16, 2026 โ Mar 16, 2027, as it appears to be a duplicate.
Could you please look into this and process the refund at your earliest convenience?
Thank you.
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[attachment redacted by forum moderator to remove PII]
Hey โ
For security and privacy reasons, we're not able to look into billing or account-specific details here on the forum. That said, I can see you've already got a support ticket open (Ticket #1950759), and the team will be able to review both charges and help process a refund if one is owed.
In the meantime, it's worth double-checking your billing history in your account settings to confirm the charges and dates you're seeing.ย
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Someone from the teamย will be in touch soon, appreciate your patience!ย
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