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Question

AI Credits Refund

  • May 21, 2026
  • 2 replies
  • 12 views
Galya Kancheva

I would like to get a refund or restore my AI credits. I tried building a prototype of a website today a few times prompt was given but FIGMA crashes out, no outcome was given, not a signle version of the prototype, but all of my prompts were consumedd. Started on 3000 now I have 1800, and NOT A SINGLE OUTCOME

    2 replies

    adamsmasher
    Figmate

    Hi, ​@Galya Kancheva.

     

    I’m sorry to hear you haven’t gotten an outcome you like while still using credits from your monthly limit; it sounds like it’s been pretty frustrating for you. When you say that it “crashes out”, are you seeing error messages or does something else happen and was this in Figma Make, or elsewhere within Figma (it sounds like Figma Make, but I wanted to verify)? From what you are describing, it sounds like it consumed credits but while not producing visible output. While credits are not re-issuable based on output quality or dissatisfaction with results, let me know if you are seeing error messages or it completely failing to produce anything even within the code view - I’ll help create a ticket for you with out support team so they can investigate and determine the next steps.

     

    As for the consumption in general, AI credits are consumed based on the work Figma Make performs in response to a prompt. In Figma Make, an “output” includes any work the model completes such as generating or updating code or making changes to your file, even if that output doesn’t include anything that can show visually as a preview. If any such changes are made, including any follow up prompt to refine results, credits will be consumed based on the work performed and on refining that work with follow-up prompts. 


    Having said that, If a prompt fully fails and no work is performed or output of any kind was generated, credits are not deducted. It sounds like in your case it must have actually performed some work. Can you click on the code icon at the top of Figma Make (it looks like this: < > )? Depending on what it produced, you may see that it built some of your app and has simply not added anything to visually show it in the preview yet. I also recommend reading our our blog article with tips on using Figma Make - it’ll really help you learn how to maximize your usage and get better results.

    SIM45
    • SIM45
    • New Member
    • May 25, 2026

    I AM WORKING WITH KLING I.6 IN FIGMA WEAVE  IT IS BY FAR THE WORST I GIVE A SIMPLE PROP BECAUSE IT CANT SEEM TO HANDLE A MORE DETAILED PROMPT AND IT STILL DOES NOTHING FIGMA SAY THEY ARE NOT RESPONSIBLY BECAUSE IT NOT A System FAILURE AND IT IS NOT ITS KLING FAILURE i WILL BE I  LOST LOTS OF CREDITS BUT THIS TIME i WANT THEm BACK AT-LEAST THE  LAST 54 CREDITs WHICH i KNOW THAT NOT ALOT SO IT SHOULD BE REFUNDED AND i WILL LET MY FRIENDS KNOW IT NOT WORTH WHAT THEY ARE SAYING BECAUSE IT JUST LEAVES YOU CREDIT LESS AND NO BODY SEEMS TO ABLE TO REFUND YOU YOUR CREDITS WHICH IS NOT FAIR AT ALL I AM REALLY DISPLEASE WITH THE SERVICE I BEEN PROVIDED REGARDED KLING 1.6 ALL THIS TALK ABOUT HOW GOOD IT IS WELL i DON'T SEE IT YOU SHOULD HAVE A PREVIEW SO WE CAN SEE SINCE YOU TAKING THE CREDITS NOT Figma I WILL STOP USING IT AND i WILL LET PPL i KNOW WHAT i  GOING THROUGH BECAUSE IT IS WRONG 

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