I recently subscribed to a Figma plan and was charged USD 3,348.48 as expected.
However, just one day later, an additional charge of USD 1,308 was processed on my card despite me not making any changes to my subscription, authorizing any additional purchase, or receiving any prior notification regarding this charge.
Since noticing the charge, I have made multiple attempts to contact Figma Support to seek clarification and request a reversal, but I have yet to receive any response. Given that this concerns a substantial unauthorized charge, the lack of timely support is concerning.
I am also concerned that personal account users do not appear to have the ability to remove their stored payment card details from the platform. This raises legitimate privacy and security concerns, particularly while an unresolved billing dispute is ongoing.
I would appreciate an official response from the Figma team regarding the following:
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A full refund or reversal of the USD 1,308 charge if it was processed in error.
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An explanation of how this additional charge was generated.
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Immediate removal of my payment card details from your system, or clear instructions on how this can be done.
I would appreciate urgent assistance in resolving this matter.
