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Hola, buenas tardes. Me pongo en contacto, debido a que estoy cursando un curso en Coursera sobre UX/Ui y he visto que en su caso se puede obtener la licencia de estudiantes si estás realizando uno de esos cursos. Me gustaría que me ayuden, ya que tengo todos los datos necesarios para poder verificar que soy un estudiante actual y asi facilitarme el uso de los recursos que supuestamente están  a disposición de los estudiantes.

I need to get back the student verification  :(( it doesn’t work the verification with my email address frrom the UTEZ

Hello all,I am creating a scroll story. I currently have my main landing page and on it has mobile version or desktop version. Ideally, I would love for the user to click on desktop and it navigates to the desktop version (1440x1024) or if they choose their mobile, then it navigates to a mobile version (440x956). Is it possible to have it all laid out and consolidated in one project? 

Do anyone has the same thoughts on this?

hi, im just trying weavy for fun and i imported a starting pic, a prompt and a model kling v3 via replicate, link, now after i connected the model to both the picture as the starting picture and the prompt to the prompt the model still doesn't run somehow, i couldn't provide ss unfortunately but whenever i clicked run model then clicked accept it wouldn't do anything, neither take credits nor create any results, i have waited since 11/12 pm and nothing has happened so i don't believe i need to wait edit 1: i forgot to mention that i checked the task manager in the top right and it showed me no tasks

Hi,I need urgent assistance. I created a full interactive dashboard prototype in Figma Make, then added a homepage and login structure. When I tried to edit a single section on the homepage using Point to edit, the platform deleted the entire project except for the edited div.My website, dashboard, and two weeks of work are completely gone.I cannot revert the changes because the entire file structure and codebase were deleted — there is nothing to restore on my end.I urgently need to know if you have any versioning or backup system that can recover the project immediately. I was scheduled to present this to investors today, and this loss is critical.I contacted support three days ago but still haven't received a response.Support ticket: 1629841Please escalate this and help me retrieve the project as soon as possible.Thank you. 

Hello Figma Support,I would like to cancel my Professional subscription immediately.I subscribed in April for only one Professional Full seat, which cost $20.00 USD. I understood that the subscription would renew monthly for approximately $16.00 USD.I did not request any additional seats or billing adjustments, and I do not need them.However, my current invoice shows:Billing adjustment: $18.00 2 Full seats (May 8, 2026 to June 8, 2026): $40.00 Total: $58.00 USDThis is not what I subscribed to.I only had one Full seat in April, and that is the only plan I wanted. I do not understand why my account now shows two Full seats and additional charges that I did not request and do not need.Please:Cancel my Professional subscription immediately. Cancel the billing period from May 8, 2026 to June 8, 2026. Remove the extra seat and all additional charges that I did not request. Charge me only for the actual days I used the single Professional Full seat from May 8, 2026 to May 14 2026. Ensure that

hi,  I have already raised a request 1881334 - No one is responding on the same.Can you please resolve?I dont want the charges to get inflated further Thanks

Whenever I reduce the opacity of a frame, the stroke opacity also gets reduced automatically. In many design cases, I want the frame background to become transparent while keeping the stroke fully visible.Currently, both the fill and stroke opacity change together, which makes it difficult to achieve certain UI effects and design styles.It would be very helpful if Figma could provide:Separate opacity controls for frame fill and stroke or An option to preserve stroke opacity while adjusting frame transparency

Number: P1DUDAJW-0003제목: 중복 청구로 인한 시트 수량 오류 확인 및 환불 요청의 건안녕하세요, 피그마 지원팀 담당자님.저희 워크스페이스의 유료 시트 추가 및 청구 금액에 오류가 있어 확인 후 환불을 요청하고자 문의드립니다.저희 팀은 지난달 데브 시트(Dev Mode Seat) 1개를 먼저 결제하여 사용해 왔으며, 이후 디자인 풀 시트(Figma Design Full Seat) 1개를 추가로 구매하였습니다. 결과적으로 데브 시트 권한 1명, 풀 시트 권한 1명으로 총 2명의 인원만 유료 권한을 보유하고 사용했습니다.그러나 이번에 발행된 인보이스(Invoice)를 확인한 결과, 실제 사용 인원과 다르게 풀 시트 2개, 데브 시트 2개로 수량이 중복 청구되어 총 90달러가 결제된 것을 확인했습니다.실제 이용한 수량(데브 1, 풀 1)을 초과하여 잘못 청구된 부분에 대해 내부 데이터 확인을 부탁드리며, 초과 결제된 금액에 대한 환불 처리를 요청드립니다.감사합니다. Subject: Request for Refund due to Billing Error (Incorrect Seat Count on Invoice)Dear Figma Support Team,I am writing to request a review of a billing error on our recent invoice and a subsequent refund for the overcharged amount.Our workspace initially purchased and paid for 1 Dev Mode Seat. Later, we added 1 Figma Design Full Seat. Therefore, we only intended to use and have assigned paid permissions to a total of 2 seats (1 Dev Seat and 1 Full Seat).However, according to our latest invoice, we

Since a few months I have a bug where I cannot correctly paste components, items, anything into some components (in a set). This is quite frustrating and makes my workflow so much harder then necessary. This bug wasn't there before and since I use this almost daily it cost me a lot of extra time.. I think this video and file provided a lot of details: In the attachment the .fig file

Layer structure: (i recognize its pretty deep/complex.)(component) Layout pattern for application Slot Grid Layout Frame (dashboard) Auto layout frame (panel) Grid Layout Frame (table) (component) Table Cell (subcomp) tablecell content (subcomp) button (hover/active states) ← This does not work (component) Row State (hover/active/selected states) ← This works    

would like to report an issue related to the Collab seat subscription and request a subscription adjustment.I subscribed to an annual Collab seat by mistake, based on the understanding that it would allow me to freely create and manage multiple projects and design files, which is the main reason I use Figma. After subscribing, I discovered that the Collab seat has significant limitations that prevent me from creating multiple projects/files as needed, making it unsuitable for my workflow.These limitations were not clear to me at the time of purchase, and as a result, the subscription does not support my primary use case.Instead of requesting a refund, I would like to ask if there is a way to: Convert my annual Collab seat subscription To a monthly Full seat (Professional seat) Or apply the remaining balance as credit toward upgrading to a Full seat This would allow me to continue using Figma properly without losing the value of the subscription I already paid for.I appreciate your

Hello, I can not edit my own file in figjam. I know I have two accounts to figma, but I can not figure out which one owns my file that I can not edit. I suspect there is a third account that I can not sign into - since I am missing some files. I have created a student profile with my school email, and I suspect there was a regular account with the same email address before turning it into a student account. Could you please help? 

 I’m hoping someone can clarify this for me. I used to copy objects from Adobe Illustrator with Cmd +C and paste them into Figma with Cmd +V, and they would arrive as editable vectors. I’m absolutely certain this worked before. Lately, though, every paste comes in as a flattened image instead of vectors. Nothing in my workflow has changed, so I’m starting to wonder if I’m losing my mind! Has Figma (or Illustrator) changed something recently? Is there a setting or workaround I’m missing? Any insight would be greatly appreciated. Thanks in advance!

In the presentation, longer texts partially disappear, and some characters are distorted. Help please.

And can it generate a full set of Java backend project code and interface documents?

I am billed for 2 seats while I only use one.. For a freelancer this is quite a lot of money. How can I get this refunded? See invoice attached

After I transferred team ownership to another user and left the team, all files in my drafts unexpectedly disappeared. These files include almost all my past works—not only company‑related projects but also my personal portfolio and self‑introduction, which are extremely important to me. I would like to know how I can recover them.

Whenever I am trying to swap tokens or variable instances from my design system library files or trying to pull updates, I am facing the same error be it a component or a variable. And this is happening for all the files in my project folder that have the libraries added.I have raised a support ticket as well.

I have tried to contact sales 3 times over the last few weeks, so far no response. I see a lot of topics about this. What is going on?

Hello Figma Support,My subscription was automatically renewed unintentionally. I already cancelled the auto-renewal to prevent future charges.I have not used (or only minimally used) the service since the renewal date.Could you please review my case and help process a refund for this accidental renewal?Invoice ID: [redacted by moderator to remove personal information]Account email: [redacted by moderator to remove personal information]Thank you.

Figma archive file is too large to open and it keeps crashing 

Hi! I’m a product designer from Toronto and sadly missed the Config ticket drop. If anyone has an extra ticket or can transfer one, please DM me. Thank you! ✨

Hello,I am facing a critical billing issue. I already submitted a support inquiry via email, but I received absolutely no response. Since your team is completely ignoring my email, I am posting here out of sheer frustration and need a support manager to contact me via Private Message (DM) to resolve this immediately.Summary of the issue:1. I subscribed to the Collab Seat ($5/month), and the $5 payment was successfully charged. I canceled the subscription immediately after that.2. Even after cancellation, your system continuously attempted to charge me $16.50 USD. 3. Because of these strange charges, I initially deleted my account. 4. Luckily, the transaction didn't go through due to insufficient funds, but I am still continuously receiving annoying payment failure notifications for $16.50 USD.5. Since the problem persisted, I have recently restored (reactivated) my account to figure out what was wrong, but I still cannot fix this billing loop on my own.Since I only chose the $5 option,