Student verification failed via SheerID – need help with Education plan

Hi ​@Apekshya Tiwari, Celyn from the Figma Community Support team here. Thanks for reaching out!

Just a heads up that I’ve redacted your personal information from your post to help protect your privacy.

I understand that you’re having trouble verifying your student status through SheerID and that you’ve reached the document upload limit.

For issues related to SheerID verification or document upload limits, please reach out directly to figmasupport@sheerid.com. Their team will be best equipped to review your verification attempt and help with the next steps.

When contacting them, please include the email address you used for verification and let them know that you’ve reached the document upload limit.

Hope they’re able to get this sorted for you soon!

Hi Celyn,

Thanks for the reply. I actually already reached out to figmasupport@sheerid.com before posting here and re-attempted verification as they suggested, but I'm still stuck at the same point — verification is failing and I've hit the document upload limit again.

Since going back to SheerID directly hasn't resolved it, is there any way the Figma Education team could step in and either request a manual override from SheerID or reset my verification attempt limit? My current plan access is expiring this month, so I'd really appreciate help before then.

Thanks so much for looking into this.

Hi there, stepping in for ​@Celyn_L , thanks for following up here! Unfortunately, Figma cannot review documents or confirm individual user eligibility.

If your application was denied, you can submit an appeal directly with SheerID via: figmasupport@sheerid.com and provide additional documentation. SheerID will review your appeal and let you know if your status can be approved. Thanks for your understanding.

I wanted to update you that I've reached out to both Figma Support and SheerID Support regarding this issue, but I still haven't been able to get it working.

Could you help look into this further, or let me know what other information you need from me?

Thanks,

Thanks for sharing the screenshot. If you have already reached out to their Figma-specific support team at figmasupport@sheerid.com, then you’re all set! Please also make sure to include the message shown in your screenshot. This ensures your request is routed to the right specialists who can review your verification issue.

Our verification partner, SheerID, manages the review process and has access to the necessary verification tools. They’ll follow up with you directly if they need any additional information. Thanks for your patience.