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A refund is needed

  • August 12, 2026
  • 1 reply
  • 37 views
아트리

I canceled the subscription before the final payment update on August 12, but it was charged.

I didn’t update the fee, but it was charged, so please cancel the payment

 

 

Best answer by Celine_

Hey ​@아트리 , Celine from the Community Support team at Figma here. Thanks for flagging this!
 I’m not able to handle billing issues here in the Figma Forum, but I can see that you’ve already submitted a support case — that’s the right place for this, as our Support team can review your account, cancellation, and payment details directly. I’ve also added a follow-up note to your case to give it additional visibility. They’ll follow up with you by email once they’ve reviewed it.Thanks for your patience in the meantime!

Update: The support agent was able to confirm this is not a Starter plan charge or another subscription renewal. Instead, it's a catch-up invoice for a paid seat upgrade that occurred during your previous billing period. Your plan has been cancelled. For the full detailed breakdown of your charges, and if you have any questions, please check directly via your support case. I’ll go ahead and close the topic here, thanks!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • August 12, 2026

Hey ​@아트리 , Celine from the Community Support team at Figma here. Thanks for flagging this!
 I’m not able to handle billing issues here in the Figma Forum, but I can see that you’ve already submitted a support case — that’s the right place for this, as our Support team can review your account, cancellation, and payment details directly. I’ve also added a follow-up note to your case to give it additional visibility. They’ll follow up with you by email once they’ve reviewed it.Thanks for your patience in the meantime!

Update: The support agent was able to confirm this is not a Starter plan charge or another subscription renewal. Instead, it's a catch-up invoice for a paid seat upgrade that occurred during your previous billing period. Your plan has been cancelled. For the full detailed breakdown of your charges, and if you have any questions, please check directly via your support case. I’ll go ahead and close the topic here, thanks!

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