Get Solutions

I opened a support ticket numbered #2010974 on Figma 3 days ago, but I haven’t received a response from anyone yet. Is there any way to get a reply from the support team?

i have invoice with 2 seat since i use only 1 how i can fix it since i wanna pay for only 1 seat[image redacted by moderator to remove personal information] 

I’ve been testing figma motion and while making a component with a motion intro, all prototypes functions were working smoothly, except for the preview… My component and its variables interactions were set like this:Intro (motion-made), after finishing, with dissolving effect, leads to Page 1 Page 1, after user click one button, leads instantly to Page 2 Page 2 is the end of the flowHowever, the motion intro isn’t working on any preview mode. It plays nicely in the motion settings, just not outside of it :/

I am having trouble finding my art 10 Figma gallery.  Does someone know how to find a class project? 

I have an educational Figma account, and I'm experiencing an issue where variables aren't appearing in either my drafts or team projects. Interestingly, on my separate free account, variables are visible in both drafts and team projects without any issues.

Hi, I think I may have lost AI credits due to failed generations, and I’m also seeing conflicting UI messaging.I initially entered prompts through the main AI prompt text input while on the Files page, but both attempts failed with “Something went wrong” errors (example ID: 55a3160f-8fcc-4aca-82ac-0ad25065a110). Nothing was ever successfully generated from those attempts.After that, I backed out and tried again from a blank FigJam board instead (which I believe is the intended workflow for brainstorming/mind maps), but it then said I was out of AI credits and would not let me run the prompt — so I was unable to generate anything there either.What’s confusing is that I’m seeing conflicting credit information: A banner says: “Your Full seat is out of AI credits until they reset on Jun 12” But the AI balance panel shows 316 credits remaining, with 0/150 daily credits left and a Jun 30 reset date. It seems possible the failed requests still counted against my daily credits, or there may

한 달만 사용할 계획으로 Figma 월간 구독을 신청했습니다. 하지만 갱신일에 맞춰 해지하기전에 오늘 제 카드에서 구독 요금이 결제된 것을 확인했습니다.구독을 계속 이용할 의사가 없었기 때문에, 이번에 결제된 금액을 환불해 주시고 구독도 함께 취소해 주시면 정말 감사하겠습니다.

Apparently I’ve been getting charged $20/ month on top of paying an annual subscription. The only way to (maybe) stop getting charged is to change my permissions to “view” only. So now I can’t use my own Figma account I’ve been overpaying for.  Their billing UI makes NO sense which I assume is to trick/force me into paying more. I REALLY want a refund for what I was overcharged and my time wasted.

Hello Figma Team and Community,I am a Grade 9 student at Cadet College Kohat, Pakistan.I would like to apply for the Figma Education plan, but my school does not provide individual student email accounts. Because of this, I cannot verify my student status using a school-issued email.I have proof of enrollment, including:Student ID Card Fee ReceiptIs there any way to receive manual verification or an alternative verification method for high school students who do not have school-issued email addresses?Any guidance would be greatly appreciated.Thank you. [image and attachment redacted by forum moderator to remove PII] 

When I try to upload a .ts file to Figma Make, I get the error message "Some file types cannot be uploaded," which links to this FAQ: https://help.figma.com/hc/ja/articles/31722591905559-Figma-Make%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8BFAQJSON files upload fine, and when I check my network settings, it says I can reach all the domains required for Figma to run.Does anyone know how to fix this?

I understand that the Education Plan is intended for educational use.I have one specific licensing question. If I create 100% original vector illustrations and SVG graphics from scratch using Figma (without using Community assets, templates, plugins, AI-generated content, or any third-party resources), am I allowed to upload and sell those original designs on Adobe Stock?Or does the Figma Education Plan prohibit any commercial sale of content created with the Education Plan, even if the work is entirely my own?I would greatly appreciate a clear confirmation so I can fully comply with Figma's license terms.

I don’t want to renew this subscription.I request refund. Thank you

Hello Team,An invoice has been generated for 4 paid users. However, 2 of these employees are inactive, and I have already downgraded their accounts to Viewer status today.Since the invoice is currently unpaid, could you please cancel or adjust it to reflect only 2 paid seats? Once the invoice is updated, I will proceed with the payment.Assist me on this. 

Hello, I am looking to change my email for my student account, but that has not been working, whenever I try a new email id and try to verify it. The verification link pops open and gives an error “ Sorry, your link has expired or is malformed.” I tried with 3 different ID’s but it ended up creating a 3 new figma accounts. I would love to get some help regarding this. Cause, I do not want to lose all my school work.

I want to change our Organization name from Balancehero India Private Limited to True Balance India Pvt. Ltd.Please help me resolve this.

Hello. I am a user who was using only one full-seat on a paid plan. I accidentally clicked the button to add another full-seat and requested a refund, but since I haven’t received a response from customer support yet, I am posting here. Today is my renewal date, but the renewal hasn’t been canceled, so please cancel this payment.

원하지 않은 dev 월간시트가 등록되었습니다.저희는 연간 풀 시트를 사용하고 있으며, 월간 dev 시트 사용을 원하지 않습니다.한 번도 사용하지 않았으며, 환불 요청합니다. An unwanted dev monthly sheet has been registered.We use the annual full sheet and do not wish to use the monthly dev sheet.We have never used it and would like to request a refund.

관리자 계정으로는 그냥 자동으로 풀시트가 열리는 줄 모르고 승낙햇다가 결제된 것 같아요 full seat 환불 요청 드립니다

모르고 취소를 안 했네요 ㅠ

Entire variable row became like this

Hello Figma Support Team,I hope you are doing well.I would like to request a refund for my Figma Professional subscription. I subscribed because I needed the Professional plan for a school project that was scheduled to be completed today. However, shortly after subscribing, my professor informed our class that the project requirement had been canceled, so I no longer need the subscription.As a student, I try to manage my expenses carefully, and I would greatly appreciate your consideration for a refund since the subscription is no longer needed and was purchased solely for this academic requirement.I understand that refunds are subject to your policies, and I sincerely appreciate any assistance you can provide. Thank you for taking the time to review my request. I look forward to your response. Kind regards,John Emmanuel B. Montemayor(redacted by the moderator due to PII)

HiCould I kindly request a refund for invoice number 35B3270F-0004 and 35B3270F-0003. This charge was unexpected, as I no longer have a need for the service and had intended to cancel the subscription before the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed. Since the renewal, I have not used any of the paid features associated with the Professional plan. I have also canceled the subscription to prevent any future renewals. I would greatly appreciate it if you could review my account and consider issuing a refund for this charge.

It’s been half a year. I’ve been noticing that the components and instances sometimes are disappearing after you created them and used within the file. They’re not just hiding themselves, but removing all the content inside of them, leaving only the filling color. In the version history, they are also broken and not visible, no backup, only recreating them again. Wasted so many hours throughout the last months, reacting the same components or rewriting same text. It’s so annoying and should be fixed immediately. Thank you.

Hello Figma Support Team,I submitted my plugin, “PixelMode – Light & Dark Converter,” to the Figma Community for review on July 12, 2026.Plugin name: PixelMode – Light & Dark ConverterPlugin ID: 1657878699733954821Owner: Abdallah HamdanSubmission date: July 12, 2026Current status: In reviewI checked the inbox and spam folder of the email connected to my Figma account, but I have not received an approval, rejection, or request for changes.The Figma Support chatbot directed me to the Support Forum for further assistance.Could a Figma Support Specialist please confirm that the review is active and let me know if anything is missing from my submission? If possible, I would appreciate it if the submission could be flagged for review.Thank you for your support.Best regards,Abdallah Hamdan 

Summary: State-driven variable bindings (icon color, border width) don't apply on the first variant change when a component instance lives inside a slot of another component. A second toggle is required before the correct values render.Steps to reproduce:Component A ("Menu Item") with a State variant (Default / Active). The Active variant changes the icon color and border via variable-bound values (tokens). Component B ("Navigation") with a slot; place Menu Item instances into that slot. Use Component B as an instance (in our case, nested inside a larger component / preset). On the instance, change a Menu Item's State to Active.Expected: The icon color and border width update immediately to the Active tokens.Actual: On the first switch, the icon color and border render stale/incorrect. Switching State a second time corrects them. A direct (non-slotted) Menu Item instance flips correctly every time — the issue only occurs through the slot boundary.Environment: Figma desktop, Slots (beta