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Ejaj
Ejaj
New Member
August 20, 2026
Question

Figma ticket has not been replied to for 16 days and has been open for 21 days

  • August 20, 2026
  • 1 reply
  • 14 views

Hi, following up again on ticket #2041926.

It’s now been three weeks since I opened this ticket and two weeks since the last response. At this point, the lack of progress or even a status update is becoming pretty frustrating, especially given the amount of work affected by the issue.

Can this please be escalated, or can someone provide a concrete update on where the investigation currently stands and what the next step is?

I’d appreciate some clarity rather than continuing to leave the ticket open without an update.

    1 reply

    adamsmasher
    Figmate
    adamsmasher
    Figmate
    August 20, 2026

    Thanks for your post, ​@Ejaj. Very understandable that you’re frustrated and looking for an update and clarity considering the age of your ticket; this is definitely longer than it should take to get a response. 

     

    I checked your request and it’s unclear why you are still waiting, so I flagged that to the appropriate team for you. You should be hearing back shortly. Thank you for your continued patience, and please let me know if you have any other questions!

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