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Question

Unintended Full Seat addition / Request to remove unused seat and adjust billing

  • August 21, 2026
  • 1 reply
  • 12 views
Brenden S

Hi Figma Support Team,

I only need a Dev seat for my account.

Last month, I was properly billed for a Dev seat. However, I noticed that I was charged for a Full seat this month. Upon checking my account settings, my seat type had somehow been changed to a Full seat.

To fix this, I went to Admin > People > [My Account] > Change (seat type) and switched it back to Dev Mode. However, this converted the Full seat into an "Available Full seat," which is now scheduled to be billed as an extra charge on my upcoming invoice.

To clarify, I do not need any Full/Design seats on this plan. Could you please release/remove the unused Full seat completely and adjust my upcoming billing so that I am not charged for it?

Thank you for your help.

Best regards,

 

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • August 21, 2026

    Hi ​@Brenden S, Celyn from the Figma Community Support team here. Thanks for reaching out and for sharing the context.

    While we’re unable to handle billing-related issues here in the forum, I was able to locate your existing support ticket, #2084029, and have escalated it to give your request additional visibility. Our Billing team will be best placed to review the unused Full seat and associated billing with you.

    In the meantime, you can learn more about how seat changes work in our Manage seats in Figma Help Center article.

    Someone from the team will follow up with you directly through your ticket, so please keep an eye on your inbox.

    Thanks again for your patience while the team takes a closer look!

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