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Hi everyone,I’m hoping to learn from others’ experiences with Figma’s licensing and billing model.Recently, Figma identified 6 additional seats in our organization based on what they say is our approvals data. Unfortunately, we had mistakenly approved those licenses, and only afterward realized the impact: the added seats represent a significant cost increase (thousands of dollars) for our org.What’s been frustrating is that:We don’t have full clarity on how Figma determined the need for these seats We don’t actually need these additional licenses going forward Despite this, we’ve been told we can’t cancel them and would be charged for the next three quarters of usageFrom our perspective, this feels unfair — especially since the approval was unintentional and the licenses won’t be used.I wanted to ask:Has anyone else run into a similar situation? Were you able to negotiate, reduce seats, or get an exception? Any advice on how to approach this with Figma in a more effective way?Apprecia

Hello,I have a config code assigned to me but getting a message saying the code has reached its capacity—even though it hasn’t been used yet.Any help is much appreciated! Thanks!

Hello,I subscribed to the Pro plan in March 2026 and only agreed to a single $21 charge for that subscription.At the time, I collaborated on just one Figma file with one friend. After that, I was unexpectedly charged $43 in April and $52 in May. I was never clearly informed on the Figma website or through email that my account would be upgraded or billed for additional plans or seats.These charges appeared on my bank account without any prior notice, authorization, or transparent explanation from Figma. I only became aware of them after reviewing my bank statements. Based on the pricing information available to me, these amounts do not add up, and I do not believe I consented to these upgraded charges.Charging customers for upgraded plans without clear disclosure or consent is extremely concerning and feels deceptive and unauthorized.I am requesting: A full breakdown of all charges applied to my account An explanation for why my account was apparently upgraded and billed without noti

He estado usando Figma AI intensivamente para trabajo de UI/UX, especialmente en dashboards SaaS y sistemas enterprise, y últimamente la experiencia se ha vuelto extremadamente frustrante.Solicitudes simples como: cambiar estilos de inputs, ajustar espaciados, refinar tipografía, actualizar badges, o modificar layouts están consumiendo una gran cantidad de créditos, incluso cuando el cambio solicitado es mínimo.Lo peor es que muchas veces la IA cobra los créditos pero NO aplica realmente el cambio solicitado.Esto obliga a repetir exactamente la misma instrucción 3, 4 e incluso hasta 5 veces para que finalmente aplique la modificación, y cada intento vuelve a cobrar créditos como si fuera una solicitud completamente nueva.El resultado es: créditos desperdiciados, comportamiento inconsistente, iteraciones poco confiables, y un flujo de trabajo extremadamente caro para usuarios profesionales. Figma AI tiene muchísimo potencial, pero actualmente se siente poco confiable, dema

CRITICAL BUG REPORT: Figma Make Publish Broken - Preview Works, Published Site Shows Blank PageIssue Summary: Figma Make Preview mode works perfectly, but the Published site at https://a2aiplatformupdated.figma.site/ consistently shows a blank page. This has persisted across 30+ publish attempts and multiple debugging approaches.Error Details:Console Error: "Failed to execute code layer q: Code export Code8_410.default (Code8_410) is not a function" Console Error: "Root element not found!" Reference Error ID: 6aa83328-9e7f-4205-8c99-5fcfb5e5307fWhat Works: ✓ Preview mode displays the full application correctly ✓ Build completes successfully (301KB bundle, 1997 modules) ✓ figma__entrypoint.ts correctly exports component loader: export const Code8_410 = () => import('./src/app/AppFinal.tsx'); ✓ AppFinal.tsx has valid default export: export default function AppFinal() { ... } ✓ Minimal test component (AppMinimal.tsx with zero dependencies, inline styles only) ALSO shows blank page when

I cancelled my plan for May 2026-2027 billing cycle and figma is still charging me. It added an additional seat to my professional plan and the bill is coming twice of what it should be. I cancelled my plan before it renewed and now it shows overdue. I cannot get a professional plan unless I pay for 2 seats for the whole year even when I only need one. Can anyone help?

The Pencil tool is changing colors automatically and inconsistently without me changing any settings.Sometimes it draws in white, sometimes in black, and the behavior seems random. It also doesn't reliably detect the background color.Steps to reproduce:1. Select the Pencil tool (Shift + P).2. Start drawing on different backgrounds (black, white, colors, frames).3. Observe that the stroke color changes between white and black automatically.Expected behavior: Pencil should consistently use a color that has enough contrast with the background, or stay the same color as set by the user.Actual behavior: The Pencil tool switches between different colors randomly, even on the same background, without any change in settings.Why this is a problem: It interrupts workflow while sketching or wireframing. I have to constantly check and manually reset the color.Feature / Improvement request:Improve automatic contrast detection for the Pencil tool.Add an option to disable automatic color switching.Or

Hi,I have a figma EDU plan that I believe might have momentarily lapsed earlier this year. I just noticed on my credit card statements that I’ve been charged $20/month by Figma Inc since June 2025, but I’ve received no billing statement info at all via email, and I can’t seem to find a way to cancel or view my billing statements anywhere in Figma. I’ve tried contacting support but AI chatbot won’t let me talk to a real person since I have an EDU account. Can someone help me figure out how to cancel these charges? I’m out over $100 for something I never signed up and was never notified about.Thanks

Hi Figma team,My plugin “TransEasy” has been stuck in review for around 30 days, and I haven’t received any rejection email or additional feedback yet.This is my first published plugin, so I’m not sure whether:- the review queue is currently delayed,- there are missing requirements,- or if something may have gone wrong during submission.The plugin is a simple translation tool for selected text layers.I’d really appreciate it if someone could help check the review status or let me know whether I should resubmit a new version.Thank you!

Hello, I submitted a plugin for review on 25th of april and got no feedback or anything by now. In my community review mail from 1st of Mai the plugin was already listed with a couple of views but in my account it is still in the review status. Can somebody help me? Did I missed an email? thank youuuu

Hello, We’ve been locked out to due an unpaid invoice. The support and sales teams have been of 0 help in our attempt to downgrade our plan.  We need immediate access and I’ve again sent an email to Support, Louisa and Micheal. We want to remain a Figma customer but the lack of comms and customer goodwill is astounding for a lack of a better word. Hey guys, We've just been blocked out of our Figma. This is completely unacceptable. You've given us 0 flexibility and provided us with no recourse in remedying the situation on our downgrade. We simply cannot and will not pay this exorbitant amount for the little usage we have. In addition, you've sent us another invoice for almost 2k (!) that's on top of our current non existent usage. here’s an excerpt from the email: For the 100th time, all that we need is: 1. Organization Plan2. 3 Full Seat, 5 Dev Seats in total. Please reactivate our access so we can continue our work and let's schedule a call to rectify the issue here and hopefully con

Hi Figma, I’ve been facing issues with the new Slot featureI have created a Row Component for my table, inside the Row Component I have a Slot that has 5 Cell Components in it. When I use my Row Component and adjust the Cells inside the Slot and then I Duplicate this entire mockup my table that has the Rows Component gets messed up and my Cells sizes shift/change.Also sometime this issue happens after a library update, library doesn’t need to be updating the Row Component its just any update could also trigger it.Can you please fix this issue as its causing me to need to clean up the design every time this happens to me.Thanks

Hi Figma team,I’m facing an issue with emoji rendering specifically in file names shown in the Figma Desktop app sidebar.Context: I use emojis in file names as category codes (this is part of our workflow). On Figma Web (browser), the emoji renders correctly. On another iMac with the same macOS version, the emoji also renders correctly in the Desktop app. On this specific iMac, the emoji does not render in the file name UI (it becomes invisible), although it works normally inside the canvas text. What I’ve already tried: Full clean reinstall of Figma Desktop Clearing all Figma caches and application support files Logging out and back in Disabling hardware acceleration Resetting macOS font caches None of the above resolved the issue.Since the emoji renders correctly in the browser and on another identical machine, this seems to be a Figma Desktop (Electron UI) rendering issue specific to this environment, affecting sidebar labels / file name rendering.Could you please advi

I’m not sure if this is a bug or just the current logic for Make, but I wanted to flag an issue with how the interface handles credit limits.Currently, once a user runs out of AI credits, the entire prompt box is disabled—including the Point and Edit option. While I understand the need to gate AI-generated features, Point and Edit allows for manual changes that don’t actually cost credits. By locking the whole box, users lose access to manual text editing and the ability to jump directly to specific code views.The Request: If this isn't a bug, could we treat this as a feature request? It would be great if the Point and Edit mode remained active even after credits are exhausted. This would allow users to continue making manual updates and navigating the code without being completely locked out of the workflow.

Hello FIgma support.Starting this morning I’ve been trying to access Figma with my work email and every time, I get the 422 error message. I have tried uninstalling, turning on and off, reseting, and the same message appears. I need help with this. Thank you!{"error":true,"status":422,"message":"User [redacted by moderator to remove personal information] cannot join the org - they are deprovisioned","i18n":{"id":"auth.error.cannot_join_org_deprovisioned","fallback_text":"User [redacted by moderator to remove personal information] cannot join the org - they are deprovisioned","params":{"EMAIL":"[redacted by moderator to remove personal information]"}}}

I have updated my plan, and the payment has already been deducted from my account; however, my account is still showing as 'Free'. 

I’ve been using Cmd+V to paste URL to highlighted text, thinking it creates a hyperlink. It is one of the methods listed in a Figma Learn article regarding link creation, under “Use paste in place”. When I do this, the highlighted text gets underlined, which looks exactly like actual hyperlinks.  However, today I realised they don’t behave like one. Instead, they are just regular underlined text. Is there a way to retrieve all the URLs I’ve pasted into these text? I’ve linked many resources this way and I hope they haven’t been lost.

Hello Figma team,I hope you're doing well.My plugin Inkling has been under review for more than half a month now, and I haven’t received any updates during this time. As far as I understand, this is quite longer than the typical review timeframe.I completely understand that there may be a high volume of submissions, and I truly appreciate the work your team is doing. However, I would really appreciate any update on the current status of my submission, or guidance if there’s anything I should address on my side.Thank you in advance for your time and help.

I’m trying to the enterprise package, to get this I have to contact sales which I have done 3 times now but no response. Can anyone help with this? I’m trying to get this done asap and its proving to be quite a tedious process.  

I’ve tried contacting your sales team via the contact form but haven’t received a response so far. Some of my colleagues have also reached out and haven’t heard back either.Could you let me know if there’s an alternative way to get in touch, such as a phone number or direct email address?

Previously if you selected an element with a style on it and then clicked on the setting for the style and then revealed the eye dropper and clicked a color, it would change the style’s eyedropper color. Now it only changes the selected elements color, instead of changing the color ONLY in the style you just tried to edit. The only way to make it work now, is to actually unselect everything and then change the style directly using the style panel. I want the behaviour back because I often change the color directly on it’s application point, but that’s not longer possible. Please can you revert back to the previous way, so when I eye drop on a style setting on a style applied to a page element, it changes the style and automatically the style will still be applied/attached to the currently selected element. Currently the new bad behaviour disconnects the element from the style and adds the color directly to the element, instead of what it did before.  

My plugin id:1631527980421469525Thank you for you review

Description:When a large section is hidden on the canvas, resizing an object positioned above it causes the resized object to automatically move into the hidden section. Since the section is hidden, the object instantly disappears, even though it was not originally inside that section.Steps to Reproduce:Create a large Section on the canvas. Place an object (frame, shape, component, etc.) above the section (not inside it). Hide the section. Resize the object that is positioned above the hidden section.Expected Result:The object should remain in its original position/layer and should not be moved into the hidden section.Actual Result:The object is automatically placed inside the hidden section and disappears immediately because the section is hidden.Impact:This makes objects appear to vanish unexpectedly and can lead to confusion or lost work unless the hidden section is manually unhidden.

There’s a reproducible bug in Figma’s OAuth (not MCP) flow for private apps.If you are already logged into Figma with only an account that does not have access to your private OAuth app, then when you go to start the OAuth flow it crashes with a misleading error message:“OAuth app with client id {your client id} doesn't exist”Your app likely does exist, but Figma’s account selector is happening too late in the flow.Unfortunately there is no prompt=select_account parameter implemented by Figma.The solution is to completely sign out of Figma in the browser you are using to test the OAuth flow, then try again.I hope this saves time for people searching for this.

As of the last update, when you use the “Remove Background” tool, it deletes the original, whereas it used to just hide it. Using both versions to create a new image has been a major part of my daily workflow.If I start my duplicating the image, and only removing the background on one layer, it combines all layers into the result.Is there a way to restore the original functionality? Is anyone else experiencing this, or just me? Is there a workaround?