Hello, my bill was higher than expected. Upon reviewing the details, it appears an extra seat was purchased, but I am the only user; an additional $15 was charged. I would appreciate your assistance with this.
Solved
billing error
Best answer by Celyn_L
Hi
I understand that your latest bill was higher than expected and appeared to include an additional seat charge.
I’ve taken a look on my end, and this appears to be a prorated charge covering the time your Full seat was active during the previous billing period but had not yet been billed.
Since we can’t discuss account-specific billing details publicly for privacy and security reasons, I’ve created support ticket #2117051 so our Billing team can review your invoice and assist you directly.
Someone from the team will follow up through your ticket, so please keep an eye on your inbox and continue the conversation there.
In the meantime, you can learn more here: Manage billing on the Professional plan.
Thanks!
Hi
I understand that your latest bill was higher than expected and appeared to include an additional seat charge.
I’ve taken a look on my end, and this appears to be a prorated charge covering the time your Full seat was active during the previous billing period but had not yet been billed.
Since we can’t discuss account-specific billing details publicly for privacy and security reasons, I’ve created support ticket #2117051 so our Billing team can review your invoice and assist you directly.
Someone from the team will follow up through your ticket, so please keep an eye on your inbox and continue the conversation there.
In the meantime, you can learn more here: Manage billing on the Professional plan.
Thanks!
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