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Afif Athiyatullah
New Member
September 6, 2026
Question

Gambar hilang otomatis setelah drag & drop — terjadi 2 kali (File: RMR WEBSITE)

  • September 6, 2026
  • 1 reply
  • 30 views

Halo tim Figma,

Saya mengalami masalah gambar yang hilang secara otomatis beberapa jam setelah saya drag & drop ke dalam file. Layer gambarnya masih ada, tapi gambarnya tidak muncul lagi (baik di canvas maupun saat prototype preview). Masalah ini sudah terjadi 2 kali di file yang sama.

Detail:

  • Nama file: RMR WEBSITE
  • Jenis masalah: Gambar hilang beberapa jam setelah di-drag & drop ke file
  • Frekuensi: Sudah terjadi 2 kali
  • Pesan error yang muncul (jika ada): An invalid image or thumbnail was removed
  • Platform:chrome
  • Apakah gambar masih terlihat di Version History: iya sudah

Mohon bantuannya untuk investigasi dan jika memungkinkan, bantu recovery gambar yang hilang tersebut.

Terima kasih.

    1 reply

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    September 6, 2026

    Hello ​@Afif Athiyatullah, thanks for the detailed report and sorry you're running into trouble here. At this time, we only offer support in English in Figma Forum so I hope that’s okay as I continue forward.

    Images dropping out a few hours after you place them certainly isn't expected and worth a deeper look. A few things would help me narrow down what's going on:

    • Does the same thing happen in the Figma Desktop App, or only in Chrome?
    • Is anyone else working in the file when it occurs? If so, it may be worth touching base with them and reviewing their workflow.
    • What format are the images (PNG, JPG, etc.)?
    • Roughly what are the steps right before they disappear — and if you can, a short screen recording of it happening?
    • Does this only affect RMR WEBSITE, or other files in your account too?

    Since I can't open file specifics from a public thread, the best path for a hands-on look is with our Customer Support team. You can reach them through the Support Hub: Type in “Report a bug” and click Start a chat. Describe what's happening, and include the link to the RMR WEBSITE file. Be sure to grant support-share@figma.com view access to that file so the team can reproduce and investigate.

    If sharing a recording isn't possible on your end, that's completely fine — just send what you can and we’ll keep watch for your reply.

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