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EvanJones
EvanJones
New Member
September 6, 2026

Verification not working

  • September 6, 2026
  • 1 reply
  • 42 views

I am a student at Texas State University. I have been trying for nearly a week to get my account verified yet SheerID won't help. Worst part is they never told me why they couldn't bother helping me verify my account when I reached out to them.

1 reply

Tom Reem
Figmate
Tom Reem
Figmate
September 6, 2026

Hey ​@EvanJones, welcome to Figma Forum and thanks for taking the time to reach out to SheerID.

Sorry to hear about the trouble — I can't access account settings or review applications from this public thread, but I checked in with Customer Support, and they've escalated your case to the Education team. I've linked your post here so they have full context for the review. Updates will go to your ticket, 2115953, at the email tied to your account.

For reference, this article covers what the application requires: Figma for Education → Verify your education status.

Appreciate your patience as we follow up on this.

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