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Charlie Witter
Charlie Witter
New Member
September 6, 2026
Solved

Accidentally signed up for a new Full Seat I don't need (as I have one already)

Hi there,

In the confusion of how Full Seats are assigned to teams not individuals, I’ve ended up with two Full Seats across two teams, and so I was hoping I could get some help to trim that down and get a refund for the Full Seat I don’t need!

I can share the details of the transaction for the subscription I don’t need, and then I can transfer the future subscription to the account I already have active, which is where I’d like to keep it as all my work is there anyway.

Thanks for any help!

Charlie Witter

Tom Reem
Tom ReemSolution
Figmate
September 6, 2026

👋🏻 Hey ​@Charlie Witter, welcome to the Figma Forum.

You've read the seat model right: On paid plans, Full Seats attach to each team's plan rather than to you as an individual. This Manage seats in Figma article walks through how seats are assigned and how an admin can trim one that's no longer needed.

Removing the extra seat and reviewing your refund request both need eyes on the account, which isn't something I can do from a public thread — so this one's for our Customer Support team. You'll hear from them at the email tied to your Figma account, and your case number is: 2116052. Refund requests are reviewed case by case, so they'll look at the specific charge before advising on next steps.

Having the transaction details for the seat you don't need ready when they reach out will help them move faster. Appreciate your patience as we follow up on this!

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1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
September 6, 2026

👋🏻 Hey ​@Charlie Witter, welcome to the Figma Forum.

You've read the seat model right: On paid plans, Full Seats attach to each team's plan rather than to you as an individual. This Manage seats in Figma article walks through how seats are assigned and how an admin can trim one that's no longer needed.

Removing the extra seat and reviewing your refund request both need eyes on the account, which isn't something I can do from a public thread — so this one's for our Customer Support team. You'll hear from them at the email tied to your Figma account, and your case number is: 2116052. Refund requests are reviewed case by case, so they'll look at the specific charge before advising on next steps.

Having the transaction details for the seat you don't need ready when they reach out will help them move faster. Appreciate your patience as we follow up on this!

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