Get Solutions

Hello,Last month, I subscribed to the $5 plan. I did not choose the $20 Collaborative plan, but my subscription was changed to it automatically.I tried to cancel my subscription, but I couldn't because it says that members of a billed team cannot cancel their own plan.I never intended to join a billed team, and I would like to switch back to the $5 plan. If I was charged $20 by mistake, I would also appreciate a refund.Could you please help me resolve this issue?Thank you.

I finished 3 duplicate prototypes last week - when returned to them now they all have an error that can’’t be fixed. TypeError: Failed to fetch dynamically imported module: https://app-kk2ido7szj2rn7uwtfzqdr6rlcmslo67b347douh354wkhzgy52v.makeproxy-c.figma.site/src/app/App.tsx?t=1784624535068 I’ve tried restarting, using the “Fix for me” button and reverting to an earlier working version - this just seems to merge the old working version with the new error and I can’t get past it at all.Please can you help?  

Randomly, and without any sense or oder, I will have my objects in my Figma Slides just completely bug out and push to the edge of the screen. Here is an example - originally I had everything with a 48px border around the edge of the screen. I have no idea what I did - I just went into my file and scrolled through the slides, and when I came back to this slide, nearly everything had shifted. Before, this looks fine. This has a 48px gap between content and edge. After, without warning, random elements are shoved to the edge of the screen. It seems with or without auto-layout, the components just move by themselves It seems with or without a layout guide, the components will just move by themselves It happens to random slides, without reason. It can be a slide I was just looking at, or a slide I was not looking at for a while - it just happens.  It’s causing me to do a lot of extra work to reclean the slides back to how they were.  Then I have to triple check the slides to ensure it look

Hello,My student verification has already been approved by SheerID, but Figma still shows "Verification Limit Exceeded" and my Education Plan has not been activated.Could you please confirm my verification status and let me know if anything else is required? If my verification is complete, please advise Figma or let me know the next steps.Thank you.

The ‘Go to main component’ link is missing when I right click on components instances in the lefthand menu.I’m getting a smaller list of options, see attached image.I’ve restarted my machine twice, and I’m an Enterprise admin so I have access to the design system file.Can someone help with a fix, please?  

FigJamの背景色を変更する事は可能ですか。

Having spent 4 weeks developing a website. I asked Figma to improve SEO etc. The coding Figma wrote was incorrect and disrupted the whole website. I was asked to restore an earlier version, which I did from just before the SEO coding, and this deleted the whole conversation and the file. I have raised a ticket and granted Figma access but I am still awaiting a response. I am hoping that Figma has retained a copy of the file somewhere. In the meantime all Figma wants me to do is start again. I’ve used around 15000 - 20000 credits to get this far and it is all gone!

I am having difficulty using Figma due to a few usability issues.First, hiding the layer panel should only hide the layers themselves, not the entire left navigation bar. That way, I can still access features like variables and agents without expanding the layers panel. The 'Minimize UI' button could also be placed on the left navigation bar. Alternatively, the navigation bar buttons could act as toggles to show or hide their respective panels—for example, clicking the 'Files' button would show or hide the layers panel. This feels much more intuitive. Additionally, switching from a fixed component view to a floating component view feels quite jarring.Second, when the layers panel is minimized, zooming in on a selected object doesn't bring its full dimensions into view because parts of it get obscured by the properties panel. I'm not sure if this is a bug, a limitation of 13-inch displays, or just standard behavior, but it's an unexpected and incredibly frustrating experience that I'm s

En aula trabajamos con Figma, pero hay algunos alumnos que han sido rebotados y no les permite verificar su estado de estudiante. 

I have a slot property called “vertical items” that is used in one variant in a component set and has autolayout applied to it. However there’s a couple problems:When the component set is selected, the right sidebar shows that the “vertical items” slot is not used within the component (despite the fact that it is) Within that slot’s settings, I cannot check the box to fill items by default. The UI shows a tooltip saying autolayout must be enabled on the slot, but it already is.ScreenshotsThe slot “vertical items” is selected in the layers panel and clearly used within the component set  The “vertical items” slot settings panel is open and you can see that the tooltip claims there’s no autolayout applied to the slot despite also showing that there is.The slot “vertical items” is selected in the layers panel and clearly used within the component setThe component set is selected and the right sidebar shows that the “vertical items” slot is not used in the component 

Hi Figma Support Team, I’m experiencing an issue with publishing my plugin, Inspo. I submitted Inspo for review over a week ago, but it remained stuck in the publishing/review process with no updates. I even deleted that version completely and submitted it again from scratch, but the exact same issue happened again. Could you please look into this issue? I’d really appreciate your help in resolving it, as I’m currently unable to publish Inspo. Thank you in advance!

We're reaching out regarding our Figma Organization subscription. We initially purchased 5 Organization seats for an annual subscription and paid approximately USD 3,300.Since then, our team size has changed, and we've reduced our subscription from 5 seats to 3 seats. As the three additional seats are no longer required, we'd like to request your assistance in reviewing whether a refund or credit can be provided for the unused seats.At the same time, we currently have an outstanding Figma AI invoice of USD 2,993.we'd greatly appreciate it if the refund or credit for the three unused Organization seats could be applied toward this outstanding AI invoice instead of being processed separately.We understand that annual subscriptions may have specific billing policies, but we'd be grateful if you could review our account and let us know whether an exception or billing adjustment is possible.Please let us know if you require any additional information from our side to process this request. 

I just got the annual plan today with a team member of mine, I was automatically assigned with a full seat, and a team member of mine joined in and was also assigned as a full seat. My intentions were to make it so that both of us are collab seat members in the plan. Our seats are monthly plan. After adjusting I demoted my team member into a viewer, I saw the invoice with it being listed as $191 instead of $5. May I have a some clarification on this?

Since 2/3 days ago, the figma links i  use on jira tickets wont open the desktop app anymore and will open the web app without asking me if i want to open the link on the app. I tried clearing the cache but it didnt change anything.I’m using firefox on windows

Live preview failed ID: eacd0f28-ea23-479d-9171-16769b7fab8f

Hello, I need help with an unresolved billing issue on D's Starter team.I received a payment confirmation for invoice “hidden” for a recurring Professional subscription, but my team appears as Starter in Figma and I do not have any Cancel plan option.I opened ticket #2011279 3 days ago and it is still Open with no staff reply, and I opened ticket #2017458 yesterday but it was marked Resolved without any email, comment, or resolution.Both tickets are visible on my requests page, but neither gives me a way to move this forward.Please review the unexpected charge and explain how this subscription can exist on a Starter team.

Why do I need to hire four senior consultants from McKinsey to figure out basic things about access, account permissions and seat permissions?And even then, this focus group of top-of-the-class consultants has only a 13% success rate??Do you know how much I pay for the McKinsey guys?? $2400/hour!! They have been at it for months and have made zero progress.Please Make Access Model Great Again! Not that I can remember a time where it was great, but every movement needs a good catch phrase. Join the MAMGA movement now!! 

Environment- OS: Windows 11- Claude Code version: 2.1.156- MCP registration: claude mcp add --scope user --transport http figma https://mcp.figma.com/mcp-ProblemWhen attempting to authenticate Figma MCP in Claude Code (/mcp → figma → Authenticate), the following error appears immediately without any browser popup:SDK auth failed: The operation timed out.No browser window opens at any point during the flow.-Debugging steps I tookStep 1 — Confirmed MCP server itself is reachableSending a raw JSON-RPC initialize request to https://mcp.figma.com/mcp returns HTTP 401 with the expected www-authenticate header:www-authenticate: Bearer resource_metadata="https://mcp.figma.com/.well-known/oauth-protected-resource",  scope="mcp:connect",  authorization_uri="https://api.figma.com/.well-known/oauth-authorization-server"The MCP server is up and correctly signaling that OAuth is required. ✅Step 2 — Traced the OAuth discovery endpointClaude Code needs to fetch https://api.figma.com/.well-known/oauth-

How many times do I have to tell you to refund this $81?  

Hello! My name is Maria Luiza and I signed up for SIGMA a month ago to do a final project for college.I signed up for the $5 plan because it was only for one job; my intention was to continue with Sigma for maybe another two months just to get to know its features.But today I received a charge of $35 on my credit card, I didn't understand it and saw that I was enrolled in a Premium subscription, which totaled $35.I would like to understand at what point this change of plan occurred, as I haven't accessed Figma since the academic work.I would like to say that the $5 plan was extremely clear about the price, but at no point was there a clear explanation of any additional charges without apparent reason. Please contact me by email [redacted]

I ran a moderated usability test this week using a prototype published via Figma Make's. On my own screen, everything displayed correctly during the session. However, one of the test participants experienced rendering issues on several screens: some elements showed incorrect/unrelated labels, and text was cut off in places.I wasn't able to reproduce the issue on my end, and a search through the community forum didn't turn up an exact match, though I found related reports about font-loading issues and Auto Layout/clip-content rendering differences between Design and Prototype mode. But since I built everything with figma make i'm not sure that's the case.Participant's environment:Browser: Google Chrome OS: WindowsQuestions for the team:Could this be related to font loading on the viewer's device? Is there a way to "embed" fonts so they render consistently for all viewers, regardless of local font availability?

Hello, I was charged $211 for an automatic subscription renewal that I did not intend to continue. I barely used the platform since the renewal as I wasn't aware of the charge. Could you please check my account and process a refund for this transaction? Thank you.

Hi,I’m experiencing a strange account-specific access issue and would appreciate some guidance from the Figma team.Yesterday I suddenly lost access to two design files that I created myself.I use only one Figma account and I’m logged into the correct email address. One of the files was actively edited just before the issue occurred. Both files now show “Request access to this Design file.” They no longer appear in Recents and are not in Trash. My other shared files still work normally. The same issue occurs both in the desktop app and in the browser.I didn’t change ownership, move the files, or modify any permissions.Is there any way for the Figma team to check which workspace currently owns these files or what might have caused my account to lose access?

On Figma desktop the option to create a frame seems to have disappear.  

在使用 Figma Make 的 Make Kits 功能，基于「Meta Horizon OS UI Set」这套 Community 组件库创建设计系统套件（Design System Kit）的过程中，连续遇到了 4 类问题，具体如下：初始化生成的代码中，英文关键字 export 被替换成中文「导出」，导致代码语法错误、预览崩溃Guidelines 相关的 5 个文档（Guidelines.md / setup.md / styles.md / tokens.md / components.md）反复陷入「占位符循环」，一操作就报错AI 明确汇报「五个文件均已写入真实内容」，但实际逐一打开文件核实后，全部仍是系统默认的占位符模板，内容未发生任何变化在多轮「Fix for me」修复尝试后，错误数量不降反升，从最初的语法错误发展到最新一次出现 5 处新错误综合以上情况，判断该 Kit 在当前状态下已不具备继续排查、修复的性价比，遂决定放弃该 Kit 实例，并提交本反馈。