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Hello, I recently tried to publish my design system file to Figma Make but I didn’t see the popup that allowed that option.  To clarify, our plan is the Organization plan and I am an admin so I should have full access to the features. We also have the AI capabilities turned on in the admin settings.Would love to have a chat with someone to solve this problem. Thanks!

there's no network issue, memory usagebut i can’t save my change on figma!!what’s wrong!!!We paid for Hundreds of people  figma full seat fee on our Product! This issue occurs frequently. Sometimes it resolves over time, butbut right now, it's been weird for hours.I'm afraid that if I turn off Figma, my Designs won't be saved 

I can publish the URL of the Figma Make kit I created, serving as documentation for the component library used in other projects. BUT - I cannot update the published URL once it’s live? Unlike regular Make projects, it’s completely missing. No update button. Why?Note, I am NOT referring to publishing the package itself. Only the URL.If I unpublish, then republish, I get the popup that after it’s done pushing live it says “update”, but once I close that popup I have NO way of accessing it again to press update.

Reaching out to the forum for help. I have a team member in my team who’s email was changed by our IT department. I have since removed her previous account and tried to assign her a seat using her new email, but she keeps getting a 422 error. It is saying “Your organization can’t change your email to x from x before the domain is verified”. How do i get this resolved? 

Hi Figma Support team,I'm reaching out regarding a subscription issue with Figma Weavy.My team lead recently purchased a paid plan, but the subscription was registered under their account  instead of mine. I'm the only person on our team who will be using Figma Weavy, so a Team plan doesn't make sense for us — only an individual plan assigned to me is needed.Could you help with one of the following options:Transfer the subscription from my lead's account  to my account  Issue a refund to the original payment method so we can repurchase the plan under the correct accountThe subscription was purchased recently and hasn't been actively used yet, so I hope a resolution is possible.Please let me know what additional information you need to proceed.Thank you for your help!  [email redacted by forum moderator to remove PII]

Hi everyone, I am facing an issue with a table component I created in Figma.!--tgqphd|[]-->Inside the table rows, I used component instances for cells (or content blocks). Everything looks perfect initially, but after some time, the instances randomly resize themselves, shrinking or expanding unpredictably and breaking the Auto Layout settings.!--tgqphd|[]-->I have checked the parent component constraints (Fill container / Hug contents), but the instances still seem to "forget" their dimensions after a while or when updating.!--tgqphd|[]-->Has anyone experienced this bug? What is the best practice or solution to keep table instances stable in Figma? Thanks!!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]--> 

Figma desktop appversion 126.4.12

Hey, I noticed an inconsistent behavior on Figma desktop with keyboard shortcuts when using a QWERTY layout.The Auto Layout shortcut (normally Shift+A) seems to be mapped to the physical key position, which means it becomes Shift+Q on QWERTY. That alone could make sense.But the issue is that all other Figma shortcuts correctly follow the logical QWERTY layout — so this one shortcut is inconsistent with everything else.Is anyone else experiencing this? Is it a known bug or an intentional choice from Figma?

Hi Figma Support,I accidentally purchased a new Professional subscription because I misunderstood how team collaboration and paid seats work.I thought each designer needed to create a separate account and purchase a separate Professional plan in order to edit shared design files together.After completing the purchase, I realized that the correct setup should be to keep my existing Professional team and add additional Full seats to my main account/team instead.My intended setup is:- One existing Professional team- 8 Full seats total for 8 designers- All designers editing together inside the same teamThis was an accidental billing setup mistake. I would like to request a refund or billing credit for the wrongly purchased Professional subscription/paid seats, so I can return to the correct setup and purchase the additional Full seats under my main Professional team.I understand that subscription fees are generally non-refundable, but I hope Figma can review this as an accidental purchase/

I’m using my company account with Pro Plan (annually paid) and I click on share button to give access to my colleague using edit mode (same surname email like mine, but not exactly the same account). I did not know it mean changing to full seat (none clicked approve on email to change them to full seats). But I found out that it could charge or change them to full seat, I changed access to view only. I double-checked on admin page to see seat management or billing. It shows next invoice will be USD 0.00 and only my account is full seated. I’m still scared. Will it charge me?

After running the prompt, I can not see the changes in the design. When checked in the code, I found that the change is reflecting in the code but not reflecting on the design.  

For some days now, a lot of our designs in different files are broken. Fonts are displayed smaller or bigger than expected - also the font style used in the design is detached. Icons or other components are cut or overlapping other elements. As soon as we click inside, it can happen that the design changes even further.Some details:The issue is reproducable among different users it affects multiple designs with several components the components all use a slot inside it mostly happens with our “Card” component which has a slot inside. In the slot we nest different contents we have deeply nested designs with several components and instances when clicking in the affected design, the sizes change for some people - sometimes in a good way, sometimes in a worse wayThis came out of nowhere and we do not know how to solve this issue. It affects us in such a way that we cannot deliver the design anymore to a developer. So, it would be really really great, if we could get help soon!! Pictures of

Hi,I’m currently unable to access figma make. It was fine on Wednesday last week but from Thursday I have been getting the message “couldn’t load make”. I have reached out to our IT to check that none of the domains had been blocked and they are fine. I also tried check network settings and that said I had access to the domains I need to run figma. I’m also unable to get it loaded in chrome but it does work in firefox.Please could someone have a look at this or let me know if I have some sort of issue on my end?Thanks,Joanne

Hey,We have a really frustrating problem with a table component built using variables and lots of slots.Every time a colleague opens the file and edits something, the table layout breaks for both of us. Usually, double-clicking the affected elements fixes it, but not always. Sometimes the only solution is to manually edit multiple components to restore their original shape and behavior.The layout can also break at seemingly random times, and we haven't been able to identify any pattern or specific trigger yet.This bug is especially frustrating when sharing designs with stakeholders for approval. A table that looked perfectly fine can suddenly appear broken, making the design look unfinished and forcing us to spend time fixing it instead of moving forward.Has anyone experienced something similar with slots and variables?

Hey have seen the other threads too but none of those solutions seem to work. So noticed the other day my vertical ruler had gone missing, have tried restarting figma, my laptop, going fullscreen, minimising etc and nothing seems to bring it back and can’t see an option to just turn one ruler off in the settings ?If i clicked the ‘minimize ui’ button on at the top right of the layers panel I can see the ruler behind everything but can’t seem to use it while I have to UI open which obv isn’t really ideal when trying to work having to turn the UI off and on to get to the ruler 

Hello Figma Support team,Hope you are doing well.I'm writing to follow up on my refund request regarding an accidentally added Full Seat in my team. I sent the first email to support@figma.com last Thursday, and also replied with all the requested account and billing details afterwards. Up until now, I haven't received any further updates or replies.To briefly explain the situation:I invited a user to the team by mistake, and the system automatically assigned a paid Full Seat. I realized the error right away and downgraded this user to Viewer permission immediately. This extra seat was never used at all.Relevant information for reference:My Figma account email: [redacted by forum moderator to remove PII] Team name: design's team Charged amount: $20 USDI totally understand there might be a heavy workload recently. I would really appreciate it if you could kindly take a look at my case and help process the refund. Please let me know if you need any more information from my side.Thank you

Hi, I would like to transfer my account and billing details to another member of our team at my company. How do I do that?

Hi team, My teammate is unable to receive the SMS verification code for login nor reset passwords. Thus, login is impossible for him. Can you please kindly help?

Hi. I have a question, is it my error or is it more of a rendering of the image when prototyping? I have a project, I divided the website sections into individual frames. I then “wrapped” these frames into one large frame. They are aligned perfectly every single pixel. Unfortunately, in the prototypes view I occasionally get such a thin gray line between the frames as below in the screenshot. How to deal with this?

 I submitted an inquiry via email on June 1st, and since I didn't get a response, I sent a few more emails over the next few days, but I still haven't received any reply at all... TTThis is urgent because it is related to our corporate account and needs to be checked quickly. How long does it usually take for the support team to reply? As this is a billing-related issue, I would be extremely, extremely grateful if you could review it and respond at your earliest convenience.Please help us with this matter. Thank you very much.

figmaの管理画面で請求書がないのに、5/22、不明な14,952円の引き落ちがありました。クレジットカードの形式はFIGMAとなっています。サポートのメールにも返信していますが、いつ返信をいただけますか？

Hey!I recently noticed a strange error in several of my projects. When I apply smart animate to a component, the text is increasingly displayed incorrectly.Example 1: I use a zoom effect on an image with a delay, and the text remains unchanged in both states. In the preview, the text suddenly becomes larger. I suspect that my variable mode for the font size is being ignored during the initial interactions, which is causing the error. It is also strange that the error only occurs in the first transition; the other images do not have this problem. Example 2: I have the same problem with the text in an accordion element. I made sure that the elements are named identically and are recognized as identical elements via multi-edit. Does anyone have an idea? I would like to fix it because it looks unprofessional in the customer presentation. Have I overlooked something here? Thanks!

Our team is improving our design system library management and need to cut styles from one library to another so that they stay linked to existing components. We were able to do this last week for our text styles, and now that we’re ready to cut over our effect the option has disappeared. This seems to be a well documented feature, so it seems like there is a bug that has temporarily disabled this. Is anyone else experiencing the same issue, and is there an update on when it will be resolved?

Hi, I’ve seen past threads that Figma doesn’t yet offer discounted plans for non-profits, but you do have educational plans. Do you have any plans to start offering non-profit discounts? It would be a great benefit to many, and honestly, you might be the only one we pay for that doesn’t provide a discount…