Unable to reverify Figma Education

Question

Hi everyone,​I'm having trouble reverifying my Figma Education status and hoping to get advice or assistance from support/community members who have faced a similar issue.​I submitted the required documentation to confirm my current enrollment, but my application was rejected, and I have now reached the maximum number of automated submission attempts via SheerID.​Documents Submitted:​School ID: Provided (note: my university does not print expiration dates on physical IDs, which SheerID lists as an unacceptable standalone document).​Certificate of Registration: Submitted for the current semester showing my active student status, full name, and institution details.​Tuition Receipt: Submitted to show proof of payment and current term enrollment.​Despite providing official documents showing my active enrollment for this term, the automated system flags the attempt as insufficient or expired, likely due to the lack of an expiration date on the ID card itself.

ksn · Accepted Answer

Hey ​@lressel-- thank you for your continued patience. I know this process can be frustrating, especially if you’ve already been trying to get in touch with SheerID.Education verifications are handled directly by our verification partner SheerID, as they manage the review process and have access to the required verification tools. Because of this, wedo not have the ability to run these reviews on our end.To help move this forward, we’ve arranged a dedicated support path specifically for Figma users. Even if you’ve reached out to SheerID before, please contact their Figma-specific team at: figmasupport@sheerid.comThis ensures your request is routed to the right specialists who can review and resolve it as quickly as possible.If you don’t hear back from them again within a reasonable timeframe, please reply here and let usknow.

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