Need to change invoice seat info

Question

Hi Figma Support Team,We have an outstanding (unpaid) invoice for our annual subscription renewals/seat additions, and we need to correct the total seat count before making the payment.Currently, the invoice states:Professional Full seats (annual): 20	Professional Dev seats (annual): 10	Professional Collab seats (annual): 0	However, this is incorrect for our current team size. We have already adjusted our member roles, and we strictly need the invoice to reflect the following amounts instead:Professional Full seats (annual): 12	Professional Dev seats (annual): 10	Professional Collab seats (annual): 0	Could you please update this pending invoice and reduce our Professional Full seats from 20 to 12? Once the corrected invoice is issued, we will process the payment immediately.Thank you for your assistance!

adamsmasher · Accepted Answer

Hey, ​@NLMK. Thanks for your post, and totally understandable that you’d like your invoice to reflect your current seat usage. Did you make the seat reduction after the invoice was issued? I’m assuming this is what happened.I see that you’ve already submitted a ticket to our support team. This is great, since we can’t directly assist with billing issues here in the forum. You should hear soon from our support team regarding your invoice - thanks for your patience! In the meantime, let me know if you have any other questions.

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