Education Plan Verification Pending (SheerID) - University of Pisa, Italy

Question

Hi everyone,I applied for the Figma for Education plan over a week ago, selecting the "Higher Education" option, but I haven't received any confirmation email or update yet (I have already checked my spam/promotions folder).I am currently enrolled as a medical student at the University of Pisa (Italy). Could a moderator or someone from the support team help me check the status of my verification via SheerID?Thank you in advance for your help!

ksn · Accepted Answer

Hey ​@AleRagg- apologies for the delay in communication.As moderators, we we are not able to review, approve, or deny education plans for Figma users.Education verifications are handled directly by our verification partner, SheerID, as they manage the review process and have access to the required verification tools.To help move this forward, we’ve arranged a dedicated support path specifically for Figma users. Since it has been a while, please email them to inquire about your status here: figmasupport@sheerid.comThis ensures your request is routed to the right specialists who can review and resolve it as quickly as possible.If you don’t hear back within a reasonable timeframe, please reply here and let us know.

AleRagg · Answer

​@ksnThank you so much for the quick and clear reply! I really appreciate the help and the detailed explanation.I will go ahead and send an email to figmasupport@sheerid.com right away as you suggested, making sure to include my enrollment documents to speed things up.I will let you know if I don't hear back from them. Thanks again for your time and assistance!Best, Alessio

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