I’ve been repeatedly trying to verify and renew my Figma education status but Sheer ID keeps saying they were unable to verify me. I’ve tried doing so on different networks as well and it still doesn’t work. I urgently need to use Figma and my plan expires in 2 days.
I’d really appreciate some urgent help.
Hi
I’m sorry that you’ve been having problems with your verification! Higher Education verification is handled by SheerID, so Figma Support isn't able to manually verify your student status or review enrolment documents directly.
Since your information couldn't be verified, the best next step is to reach out directly to the Figma-specific SheerID support team: figmasupport@sheerid.com. They own the entire verification process and tools, and can look into why the verification keeps failing despite trying with your correct account and information.
When submitting documentation, make sure it clearly shows:
Please don't share your student ID or other personal documents publicly here (send them only through SheerID's secure verification or appeal process, along with the screenshot you shared).
If you don't hear back from SheerID within a few days, feel free to also loop in education@figma.com so our team can help escalate or look into it from our end, thank you!
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