Figma Education Verification Limit Exceeded – SheerID Rejected My Case Twice

Question

Hi Figma Support,I am currently enrolled at the National University of Singapore (NUS) as an exchange student and have a valid NUS student email and official enrollment documents.I am unable to complete the Figma Education verification because I receive “Verification Limit Exceeded.”I have already contacted SheerID twice. After reviewing my case, they told me that they are unable to verify my status, would not provide a specific reason, and would not offer further assistance.This issue is now seriously affecting my coursework because I need edit access to my team’s Figma Education workspace.Could someone from Figma Support please help escalate or review this case with the Education team? I can provide my SheerID case details privately if needed.Thank you.

Celyn_L · Accepted Answer

Hi ​@jingrui.guo, yes, please reach out to figmasupport@sheerid.com and explain that you’ve reached the verification limit. This is a dedicated support channel for Figma users and their team is best equipped to investigate verification-limit issues.Please also double-check that you used your school-issued email address for the verification process, and include that address in your email to them.Let us know if you run into any further issues!

Celyn_L · Answer

Hi ​@jingrui.guo,Celyn from the Figma Community Support team here. Thanks for reaching out.I understand that you’re unable to complete your Figma Education verification, and I’m sorry you’ve had such a difficult time getting this resolved.Could you confirm whether you contacted SheerID specifically at figmasupport@sheerid.com? If so, could you please share a screenshot of the response you received (making sure to omit any personal information) and we’ll take a closer look from there.

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