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Hello Figma Support team,Hope you are doing well.I'm writing to follow up on my refund request regarding an accidentally added Full Seat in my team. I sent the first email to support@figma.com last Thursday, and also replied with all the requested account and billing details afterwards. Up until now, I haven't received any further updates or replies.To briefly explain the situation:I invited a user to the team by mistake, and the system automatically assigned a paid Full Seat. I realized the error right away and downgraded this user to Viewer permission immediately. This extra seat was never used at all.Relevant information for reference:My Figma account email: [redacted by forum moderator to remove PII] Team name: design's team Charged amount: $20 USDI totally understand there might be a heavy workload recently. I would really appreciate it if you could kindly take a look at my case and help process the refund. Please let me know if you need any more information from my side.Thank you

Hi, I would like to transfer my account and billing details to another member of our team at my company. How do I do that?

Hi team, My teammate is unable to receive the SMS verification code for login nor reset passwords. Thus, login is impossible for him. Can you please kindly help?

Hi. I have a question, is it my error or is it more of a rendering of the image when prototyping? I have a project, I divided the website sections into individual frames. I then “wrapped” these frames into one large frame. They are aligned perfectly every single pixel. Unfortunately, in the prototypes view I occasionally get such a thin gray line between the frames as below in the screenshot. How to deal with this?

 I submitted an inquiry via email on June 1st, and since I didn't get a response, I sent a few more emails over the next few days, but I still haven't received any reply at all... TTThis is urgent because it is related to our corporate account and needs to be checked quickly. How long does it usually take for the support team to reply? As this is a billing-related issue, I would be extremely, extremely grateful if you could review it and respond at your earliest convenience.Please help us with this matter. Thank you very much.

figmaの管理画面で請求書がないのに、5/22、不明な14,952円の引き落ちがありました。クレジットカードの形式はFIGMAとなっています。サポートのメールにも返信していますが、いつ返信をいただけますか？

Hey!I recently noticed a strange error in several of my projects. When I apply smart animate to a component, the text is increasingly displayed incorrectly.Example 1: I use a zoom effect on an image with a delay, and the text remains unchanged in both states. In the preview, the text suddenly becomes larger. I suspect that my variable mode for the font size is being ignored during the initial interactions, which is causing the error. It is also strange that the error only occurs in the first transition; the other images do not have this problem. Example 2: I have the same problem with the text in an accordion element. I made sure that the elements are named identically and are recognized as identical elements via multi-edit. Does anyone have an idea? I would like to fix it because it looks unprofessional in the customer presentation. Have I overlooked something here? Thanks!

Our team is improving our design system library management and need to cut styles from one library to another so that they stay linked to existing components. We were able to do this last week for our text styles, and now that we’re ready to cut over our effect the option has disappeared. This seems to be a well documented feature, so it seems like there is a bug that has temporarily disabled this. Is anyone else experiencing the same issue, and is there an update on when it will be resolved?

Hi, I’ve seen past threads that Figma doesn’t yet offer discounted plans for non-profits, but you do have educational plans. Do you have any plans to start offering non-profit discounts? It would be a great benefit to many, and honestly, you might be the only one we pay for that doesn’t provide a discount… 

I would really like to apply to the student plan but I dont have an educational mail nor my educational institution provide them, I can verify Im a student but the application forms doesnt seem to take in count my institution. Any help is wellcome.Thanks.

Hey there.I have two accounts in Figma, One is organizational and one is personal (this one is my personal account). So When I try to login in Forum, I expect it to ask me which account do I prefer to login. I usually check Forum with my personal account. But when I try to login, Forum automatically choose my last login session (which was my work account). clear cash and log out didn’t work, so I used incognito mode to force Forum to ask me for email address again. I know it’s not an important issue but it frustrates me every time! 

I’m running into an issue where when I go to add an image using the keyboard shortcut “Shift Command K” it doesn’t open my finder, instead, it opens a search menu that lets me navigate between Figma files. I checked the keyboard shortcuts and it looks like add image is still listed as Shift Command K. How do I stop this from happening? Is there a new keyboard shortcut for add image? I am on Mac.

Hi,I’m reaching out from Moonshot AI. We’re interested in getting access to Canvas MCP so we can explore how it can support AI-powered collaboration workflows.Moonshot AI is one of the leading AI companies in China. Our products serve a large and fast-growing user base, and we are building AI assistants that help users with productivity, knowledge work, document collaboration, and information organization.We believe Canvas MCP could be a valuable capability for enabling our AI agents to read, create, update, and organize Canvas content with user authorization. We’d love to evaluate the integration and explore potential collaboration opportunities.Could you please let us know the process for getting access?Best,Moonshot AI

I am building this component and I have made button component separately, when I try to switch sizes of button in this component, it doesnot change to any size and remain the size I have kept in this component, I have set the entire component to hug height and button component are of 3 sizes with fixed heights, but i am unable to change button size in this component through the nested property, 

I’m reaching out because I urgently need assistance registering for Config 2026.I received two valid company-issued registration codes through Albertsons, but when attempting to register, the event page shows as sold out and does not allow the codes to be redeemed.Attendance at Config 2026 is important for my work responsibilities, so I would greatly appreciate your help resolving this as soon as possible.My incident number is #1922286, can you please help out?

I have lost access to a file which i have not deleted but now can not find that file any where. What should i do. I wan t to check if the file is deleted or not.[redacted] here is the file link 

I'm experiencing an issue with the Figma to Wix Studio plugin. The plugin was working fine, and I successfully exported over 20 pages. However, for the past 2-3 days, I have been unable to add my designs to the site. I receive the following error message:"Your design couldn't be added to the site. Due to a technical issue, we couldn't add your design to the site. Make sure you're following the Figma plugin guidelines, then try adding it again."Details:The specific frame I'm trying to export is named "Dining page" in the "Khoj Resorts Web Revamp" project. Figma URL: www.figma.com/design/v9IF9sM24ygQMgsuV67uI2/Khoj-Resorts-Web-Revamp?node-id=1159-91&t=PwSiI53r8lqCZsWP-0 All fonts used in the design are uploaded to my Wix account. The Figma frame width matches the editing size in Wix Studio. The frame size is under 250kb, and there are no unsupported elements like menus, forms, or videos. I have checked for rate limits on my Figma account and refreshed both the plugin and the editor.D

My Mac has updated the IOS and now Figma will not work on Chrome or desktop app. I have tried all the troubleshooting advice but no luck. Links still work in Safari. Please can this be fixed asap. thanks 

Trying to transfer a copy of a Project to a client and getting the error — XHR for "/api/asset_transfer/create_request" failed with status 404 Project Dropdown > Settings > Send a copy > Step 1 > Step 2 [destination team link / recipient / message] > SendStep 2 – Destination Link gets verified successfully Step 2 – Recipient (Destination Admin) email address is correct Step 2 – Plain text messageI get the error after hitting Send.I get the same error when attempting to “Transfer” rather than “Send a copy” in the Settings.Thanks, Conor

Hello Figma Billing Team,I am writing to dispute charges on my account that do not reflect my actual plan usage.I am on the Professional plan with only 1 assigned seat (my own). I have 0 AI credits used, and my 10 view-only seats are listed as free. Despite this, my recent invoices show the following:- April 3, 2026: $5.00 USD- May 3, 2026: $35.00 USD- June 3, 2026: $20.00 USDBased on my plan and usage, I should only be charged $16/month for my single Full seat (or $5 if I am on a Collab/lower tier). The charges for May and June are significantly higher than expected and do not correspond to any seat additions, plan upgrades, or AI credit usage on my part.I kindly request:1. A detailed breakdown of what generated the May and June charges.2. A refund for any amount billed beyond my single assigned seat.I have screenshots of my billing history and current seat usage available if needed.Thank you for your time and assistance.Best regards,Diego

Hello,I subscribed to the Professional plan, but I don’t understand why I was charged $171.Could you please explain why this amount was charged?I would also like to cancel the payment and request a refund if possible.Thank you for your help.

Hello Figma Support, I hope you’re doing well. I am following up on my previous request regarding the subscription renewal charge on my account. It has been over 12 hours since I submitted my report, and I have not yet received a response. I also noticed that my ticket was marked as “solved,” but I have not received any reply or resolution. To clarify, the amount charged was not intended for this subscription renewal. I had already planned and allocated my funds for other expenses, and I canceled my subscription within minutes of noticing the renewal because I did not intend to continue the service. I kindly ask that my request be reviewed by a support agent, as this appears to be a timing issue where the renewal and cancellation happened very close together. I would greatly appreciate a one-time courtesy refund if possible. Thank you for your time, and I look forward to your response.

Hi Figma,I have submitted the contact form three times to request a callback from your sales team regarding a professional license purchase. To date, I have not received any contact.Could you please reach out to me? Thank you for your assistance.Thanks

I signed up for Figma today as a newbie, hoping to create a mock-up of a landing page for a new web app. It started well. I managed to import and existing landing page and managed to edit it with the AI functionality. However, the credits ran out quickly - I am on the basic free plan. Now I cannot find any way to edit the document in the normal editing view. I have one file and a team library. That is it. I would like to try the free editing option. I spent a long while on the chat help, which looked promising to begin with but didn’t solve the issue unfortunately. 

I submitted a ticket with a problem - I had some unknown email as a seat on my account which I was not aware of and I was getting monthly charges for months. I was looking to get a refund for this rouge email on my account. I submitted the ticket 1894596 but have not received any contact from Figma support. Could someone please help? I can’t call or email Figma so I feel kind of stuck?? Thanks!