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Question

[URGENT] Incorrect $93.50 Charge on Free Plan Account due to Past Team Invitations - Ticket Escalation Request

  • July 3, 2026
  • 3 replies
  • 31 views
henrypress

Hello Figma Community Support Team,

I am writing to urgently request visibility and escalation for my billing support cases (Ticket #1989928 and #1991409). It has been over 3 days since I requested a refund, and I have not received a human reply yet.

To clarify my account status, I am currently on the Free plan. However, on my latest invoice (JVSPNARN-0002), I was unexpectedly charged $93.50 for Professional Full Seats because of 4 team members I had invited in the past.

This charge was entirely unintentional. Zero paid features were used during this billing cycle, and as soon as I noticed the invoice, I immediately went into my settings and completely removed all those team members.

Could you please check my support cases and pass a follow-up note to the billing team internally so this can be reviewed and fully refunded as soon as possible?

Please note that I have already initiated a formal dispute through my credit card issuer and am fully prepared to take legal/regulatory actions with consumer protection agencies if this issue is not addressed immediately. I expect a prompt resolution before this escalates further.

  • Account Email: (redacted by the moderator due to PII)

  • Target Invoice: JVSPNARN-0002

  • Support Ticket Numbers: #1989928, #1991409

Thank you for your assistance. I will keep an eye on my inbox.

Best regards,

Henry

3 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • July 3, 2026

Hi ​@henrypress, Celyn from the Figma Community Support team here.

Thanks for taking the time to reach out and for providing all of this context.

Just a quick heads up that I've gone ahead and redacted your personal information from your post to help protect your privacy.

I'm sorry that you haven't heard back from the team yet. I know you've been waiting for an update, and I appreciate your patience.

I understand the urgency of this, and I've gone ahead and escalated your support tickets (#1989928, #1995319, #1987552) internally to help give them additional visibility with our Billing team.

They'll follow up with you through your existing support ticket as soon as they're able, so please continue to keep an eye on your inbox.

Thanks again for your patience while the team reviews your request 🙏

henrypress
  • henrypress
  • Author
  • New Member
  • July 3, 2026

Hi Celyn,

Thank you for the update. However, a vague response telling me to just "wait" does not help me at all.

What makes this situation completely unacceptable is that my previous support requests were unilaterally marked as "Solved" by Figma, even though absolutely zero action or refund was ever taken. Shutting down support tickets without resolving the issue is a blatant act of consumer deception and gaslighting. I never consented to this $93.50 transaction, nor did Figma explicitly seek my authorization before charging my card. I consider this an unauthorized charge and highly predatory billing.

If this is not resolved immediately, I will publicize this incident across all my SNS channels and professional networks. Browsing this forum, it is clear that there are countless other victims suffering from the exact same forced/automatic charges. If necessary, I will gather these users to publicly expose Figma's deceptive support and billing system together.

As I clearly stated before, formal dispute procedures are already underway with the Korea Consumer Agency (KCA) and my credit card institution.

Stop stalling. A reply without a specific timeline is meaningless to me. I demand to know: 1. EXACTLY WHEN will this refund be processed? (Give me a clear deadline) 2. WHO is directly responsible for resolving this ticket?

I expect a clear timeline and immediate action, not another automated delay.

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 3, 2026

Hey ​@henrypress, thanks for reaching out! I’m stepping in on behalf of ​@Celyn_L to help here.

I can confirm our support team has just followed up directly on Ticket #1989928 with a reply. Since this involves account and billing specifics, that's the right place for us to work through it with you. For account security and privacy reasons, we're not able to go into those details here on the forum.

Could you take a look at the reply on that ticket and follow up there? That'll let us keep things moving without any delay.

In the meantime, if you want to understand more about how seat-related charges show up on your invoice, this article on additional charges in your Figma bill breaks down common scenarios and you can always review your seat types and plan details under the Plan section of your Admin settings.

Thanks for your patience in the meantime! 

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