구독 취소를 찾지 못해서 결재가 자꾸 되고 있습니다. 그리고 처음부터 학교 계정 연동해서 무료로 승인 받았다고 생각했는데 자꾸 결재가 되네요 앞에께 환불 안되더라도 당장 오늘 결재된건 바로 환불해주세요. 지난번에도 의견 남겼는데 해결이 안되네요?
결재환불하고 멤버쉽도 취소해주세요
👋🏻 Hello
We don't currently offer support in Korean here, so I hope it's okay that I'm replying in English. I understand that this billing issue hasn't resolved it and I want to make sure this gets proper attention.
I'm not able to access billing or account details from this public space, but I've opened a case with our Product Support team so they can review the charges, confirm your plan status, and assist with the cancellation. Your case number is: 1997411, and they'll follow up at the email tied to your Figma account.
In the meantime, this resource walks through how to cancel your plan and covers the refund policy: Upgrade or downgrade your plan → Downgrade or cancel your plan.
If your school account should have qualified for the Education plan, this guide covers how verification works: Figma for Education → Verify your education status.
Please keep watch your inbox for the team's reply — and let us know if you have any trouble with moving forward with the Education plan verification.
👋🏻 Hello
We don't currently offer support in Korean here, so I hope it's okay that I'm replying in English. I understand that this billing issue hasn't resolved it and I want to make sure this gets proper attention.
I'm not able to access billing or account details from this public space, but I've opened a case with our Product Support team so they can review the charges, confirm your plan status, and assist with the cancellation. Your case number is: 1997411, and they'll follow up at the email tied to your Figma account.
In the meantime, this resource walks through how to cancel your plan and covers the refund policy: Upgrade or downgrade your plan → Downgrade or cancel your plan.
If your school account should have qualified for the Education plan, this guide covers how verification works: Figma for Education → Verify your education status.
Please keep watch your inbox for the team's reply — and let us know if you have any trouble with moving forward with the Education plan verification.
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