Dear Community Managers / Admins,
I am requesting a refund, as I was charged for a Professional Team subscription renewal even though I had already cancelled it.
Upon checking my account, it currently shows that I am on the Free plan.
I would greatly appreciate a prompt refund.
Invoice ID: [redacted by moderator to remove personal information]
Amount Charged: $50.38
Best answer by Tom Reem
Hi
I'm not able to access billing details from this public space, but I've confirmed that our Product Support team has your request and is reviewing it under ticket: 1996466. I've shared your post so they have the full picture. They'll follow up at the email tied to your Figma account.
Since your account is already showing as free, the $50.38 charge may be related to the final billing cycle before the cancellation took effect. This resource explains how that works: Upgrade or downgrade your plan → Downgrade or cancel your plan.
I also removed your invoice details from the original post to protect your account security — appreciate your understanding on that.
Please check your inbox for the team's follow-up. 🙏🏻
Hi
I'm not able to access billing details from this public space, but I've confirmed that our Product Support team has your request and is reviewing it under ticket: 1996466. I've shared your post so they have the full picture. They'll follow up at the email tied to your Figma account.
Since your account is already showing as free, the $50.38 charge may be related to the final billing cycle before the cancellation took effect. This resource explains how that works: Upgrade or downgrade your plan → Downgrade or cancel your plan.
I also removed your invoice details from the original post to protect your account security — appreciate your understanding on that.
Please check your inbox for the team's follow-up. 🙏🏻
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