Dear Community Managers / Admins,
I am requesting a refund, as I was charged for a Professional Team subscription renewal even though I had already cancelled it.
Upon checking my account, it currently shows that I am on the Free plan.
I would greatly appreciate a prompt refund.
Invoice ID: [redacted by moderator to remove personal information]
Amount Charged: $50.38
Hi
I'm not able to access billing details from this public space, but I've confirmed that our Product Support team has your request and is reviewing it under ticket: 1996466. I've shared your post so they have the full picture. They'll follow up at the email tied to your Figma account.
Since your account is already showing as free, the $50.38 charge may be related to the final billing cycle before the cancellation took effect. This resource explains how that works: Upgrade or downgrade your plan → Downgrade or cancel your plan.
I also removed your invoice details from the original post to protect your account security — appreciate your understanding on that.
Please check your inbox for the team's follow-up. 🙏🏻
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