On June 30th we had an AI credit balance of approximately 6128 credits. On July 1, 2026, we received the new monthly credits 18k credits as expected, but lost the 6128 credits. Our balance now stands at 18k credits. I don’t see that monthly credits are use it or lose it. Please restore the missing 6128 credits.
Question
Credits lost when the billing cycle changed
Credits don't accumulate and stack month to month unfortunately.
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