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The instructions to change the owner of a team do not match the interface that I see: https://help.figma.com/hc/en-us/articles/360039481134-Transfer-ownership-of-a-teamThe instructions refer to a dropdown for team assignment, but there is no dropdown to assign team-level permissions. I have already contacted customer service twice.How do I switch ownership to another member?

After I click “Unsubscribe” it only opens the design file in Dev mode and I find nowhere to unsubscribe (or at least not clear enough to finish this task), which is pretty frustrating.

I recently switched from my Windows computer to a MacBook M4 Air with 16GB of RAM, but why is it lagging so much? I hope there's a solution.

Backstory: I’m trying to create a website. I tell what i want and it makes it, no problem. Problem arises when it doesnt display the visual as i told him to do, in this case, stacked bar graphs. went over 3 versions as it says on the figma make editor and when i see older versions (ver 5 and ver 6), they display the visual exactly how i want it, but it did not display the same when figma make showed me the output. In this instance you can see in the images that i’m going to attach here.this image 1 is the output(ver 7) from figma make (this is app SS but over website was the same) and it doesnt display the stacked bar graphs like i want.image 1 this is image 2 and is the output (ver 5 / ver 6) after i go back to preview a former version. Figma make didnt show me the stacked graphs when it was a fresh output (ver 5 and 6). i thought it's an AI thingy where sometimes it doesn't give the right output and have to explain him which took me through ver 5 to ver 7, but by mistake i previewed

During March 2026, I used Figma Make with 1 Full seat purchased in February. At some point my credit balance reached zero, but Figma Make continued to function without any interruption, warning, or usage cap. No error messages were shown. The only information I found about this behavior was in community discussions suggesting that credit limits were "not enforced yet" during early access.After my subscription renewed (after March 18), my admin checked the billing dashboard and found usage immediately displayed as 6,266 / 3,000 — more than 2x the monthly limit. The admin console tooltip explicitly states: *"Full seat limits weren't enforced yet."*I had no way to monitor or control credit consumption once the balance hit zero, as the product gave no indication that usage was still being tracked.**Reproducible pattern:** The issue appears to be systemic — credit limits were not enforced during the early access period, but usage was tracked retroactively and surfaced as an overage at renew

High Priority / Critical Issue I opened a support ticket 24 hours ago (Ticket #1808627) but have not received a response yet. Our agency is currently blocked from working on multiple active client projects because the files have completely vanished.Account Details: Main Account: [redacted by forum moderator to remove PII] Workspace Name: Impression Support Ticket ID: 1808627 List of Missing Project URLs:[redacted by forum moderator to remove PII] Symptoms: These files were not deleted by any team members, but they are returning 404 "File Not Found" errors. They are not in the Trash/Deleted tab, even when filtering for "Created by anyone." Files are completely missing from the file browser and search results. We are unable to access version history because the file link itself is dead. Technical Suspicions: We suspect a workspace-level sync error or a major ownership permissions collapse. These are active client projects and we need an urgent recovery. Please investigate the b

I uploaded a screenshot of my receipt/payment that included my name, my school’s name, the date, and the enrollment quarter, but it was denied. I did cover certain areas containing personal information, but all of the requested and relevant information is still visible. Is there any way to request a person look at it? Excited to get more experience with Figma!

Hello! I am out of credits in Figma Pro and now I cannot move the work AI and I have done to an editable version. How do I do that? Thanks!! 

Hi,Despite having paid plan and full seat, when creating a new Figma Make file i simply don’t see this “Create kit” feature.Also can’t make Figma see my libraries.Did anybody have similar problem?

The name on my invoice is incorrect. I have already updated it in the system. Could you please help me update it on the invoice as well?

Alpha information from layer, invertedExportFrame colors Png exports have weird dithered gradients and no option to export in 10 bit. I have to resort to exporting pdfs, because exporting smoothed corners as an svg deletes smoothing.

I have a Full Seat. My Admin purchased extra AI credits for the month. When I send a file to Figma Make, I get the message “Your Full seat in xxxx’s team is out of AI credits until they reset on Apr x.” When I check the AI Balance it shows 5.4k credits left out of 7.5k for the month. 

it took me like 15min to open a file, and the fonts loading even slower。 Every morning I will spend like 30min to waiting for all the resource to load. It remind me the experience of using Sketch. 😅

I'm facing an issue when trying to publish my plugin to the Figma Community. After filling in all required fields and clicking 'Publish', I keep getting the error: "Please fill out required fields and correct any errors." I have checked the fields multiple times, but the error persists.Here is a screenshot of the error I am encountering:Can anyone help me figure out what's causing this issue or suggest a solution? It would be great if there’s a known fix or a workaround to proceed with publishing the plugin. 

Hey, Me and my team sent out 2 tickets (1806133, 1823227) for an amendment of our existing plan because we do not need the enterprise plan, nor the rest of the seats in this capacity, and since the support team is unresponsive I’m resorting to hopefully finding a resolution here. Thanks, Vuk from EvolveWell

why i can’t buy 1000 credits for figma make? help me witht that

Hello, I’ve published my design system and i’m able to select it in Figma Make. When I look in the styles folder, the fonts/tailwind/index.css files all appear empty. The theme.css file does look to be populated with some values derived from the library like typography and color. I’m unsure if these values are being derived from the attached design library or from the template I provided to start the design with.Is there a way to confirm this?Should I be able to see components from within my published design system? and if yes, is there documentation on how to format the design system so that Figma Make can understand it?I’ve attached the content of the theme.css file in figma make.

Hi Figma team,We are currently exploring the use of copy/export restrictions to protect design assets, but we are experiencing side effects on developer workflows and integrations (such as Jira and Productboard).Specifically, restricting copy/export seems to interfere with:– Inspect functionality for developers– Plugin behavior– External integrations relying on design dataCould you clarify:What exactly is impacted when copy/export is restricted? Are there recommended best practices to protect design IP without affecting developer workflows and integrations? Are there alternative settings or approaches that balance security and usability?We are trying to find the right balance between protecting design assets and maintaining an efficient product development workflow.Thanks in advance.

Hi Figma Community,I'm experiencing an issue where Figma file links are not opening in the desktop app when clicked from Safari. Instead, they always open in a new Safari tab.The core issue is that this problem is isolated entirely to Safari. If I click the exact same Figma link from Arc Browser, it works perfectly and launches the desktop app as expected.Here are my system details:Operating System: macOS Sequoia 15.6.1 (24G90)Safari Version: 18.6Figma Desktop App: 125.8.6 (reinstalled today)Summary of the ProblemExpected Behavior: Clicking a Figma file link in Safari should trigger a prompt to open the link in the native Figma macOS app.Actual Behavior: Safari ignores the ⁠figma:// protocol and opens the link in a new browser tab. No prompt appears.Troubleshooting Steps I Have Already TakenI have gone through an extensive list of troubleshooting steps with no success. The issue persists across all my attempts to fix it.In-Figma Settings:Confirmed that Preferences > Open links in de

I have 3 full seats available, why  need to pay a full seats fee?

Hi guys, as you can see from the ss, the custom figma slot, doesn’t get properly mirrored on Figma app. As soon as I “double click” somewhere on the designed components (randomly), the components get auto-adjusted on Figma app too magically.  I think it’s more a rendering bug, but I might be wrong. Anyone experiencing this behaviour?  Thanks 

Hi, In the Figma Admin - Resources - npm registry - manage scopes dialog, it is impossible to remove a specific scope. When I remove the scope and then reopen the dialog after page refresh, it shows the scope again in the UI.Figma Make also tries to fetch the package with the scope from the private Figma registry instead of npm because the delete process is bugging. (for Figma engineers)When I add the problematic scope again and then try to delete it, it sends a valid DELETE request to /api/plans/{org id}/npm_private_registry_scopes but later when fetching the list again (/api/plans/{org id}/npm_private_registry/scopes?include_packages=true) the scope comes up with an empty id, which is weird.  

Dear Figma Support Team,I simply intended to log out, but I accidentally deleted my account, so I am very embarrassed. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I have also submitted an inquiry to the customer service center, and the ticket number is #1822134. I ask for your understanding that I am posting this inquiry here as well, as I am currently very anxious and nervous and would like to receive a response as soon as possible.If you can, get my account back, please. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely ap

I requested support regarding my Figma billing request but received no response despite submitting numerous feedback forms. How can I get support to answer my question?