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Figma, why are you directing people with invoicing issues to a public forum to get support? Teams spend tens of thousands with you annually, and you can’t even muster basic support? It’s shocking.

I am finding a pain point, ux frustration when adding annotations. I’ll write out the annotation, change the tag, hit the return key and it all disappears. I’ve lost my annotation and can’t seem to bring it back. When really, I would expect to be able to hit return to save regardless if i just added the annotation instruction or changing the annotation tag. 

Hi Since April 2026 I am not using figma, but I forgot to remove my professional seat and received an reminder that it would renew june 8, I went there and removed the seat, but it renewed anyway, I am asking for a refund since I don't need to use it anymore, and I didn’t use it in May. Thank you!

Hi Figma Team,I am experiencing a persistent WebGL crash ("An error occurred...") when working with videos inside Figma Slides on the Windows 11 Desktop App. I have been dealing with this issue for over a month now, and it is severely disrupting my daily workflow. The crash occurs even with very small, highly optimized video files and persists after a clean cache reinstall.I am attaching three screenshots to this report: the initial WebGL error dialog, and a "before" and "after" comparison showing the canvas degradation after switching workspace views.Bug Description:The canvas completely breaks when interacting with an MP4 video or switching workspace modes. The slide ends up looking completely "empty" or invisible. If I close the file and try to reopen it, Figma throws the generic WebGL crash screen: "No podemos abrir este archivo porque tenemos problemas con WebGL..." / "An error occurred. Please try reloading the page."Video Specifications:To rule out asset memory overload, I teste

I paid for an annual plan with one professional seat but my file has been locked and it says I have an overdue invoice. Please help me understand what’s wrong here. Sharing two screenshotsplease check the below details :Invoice number 4G8YM4O2-0014Receipt number 2362-8293Date paid May 15, 2026Figma GSTIN 9923USA29033OSHattaching paid invoice screenshot for the reference [image redacted by moderator to remove personal information] 

Dear Figma Support Team,I hope you're doing well. I'm reaching out because my Figma account was recently suspended without any prior warning or email explanation.I publish design resources on Figma Community and have always used the platform in full compliance with your Terms of Service and Community Guidelines.I kindly request:The specific reason for the suspension The opportunity to appeal and restore my account if possibleMy account email: [redacted by forum moderator to remove PII]I truly value Figma as a platform and would be very grateful for your assistance in resolving this matter.Thank you for your time and support.Best regards, Noah Quiroga

Hi there, I’ve just noticed that I have two plans running simultaneously for one account. Being charged annual as well as monthly. Could someone help me resolve this issue? Thanks!   

프로페셔널 Dev 시트를 먼저 유료 구매했는데 이용중에 실수로 풀 시트가 추가되어 2중 과금될것같습니다.다음달 청구가 총 $40달러로 예상된다고 하는데 이중과금되는것같아서 $15 결제한 Dev 시트를 취소하고 풀 시트만을 이용하고 싶습니다. 과금 체계가 이해가 잘 안됩니다. 환불이나 변경이 가능한가요?   I initially purchased the Professional Dev Seat, but a Full Seat was accidentally added while I was using it, and it appears I will be double-charged.I am told that the total bill for next month is expected to be $40. Since this seems like double billing, I would like to cancel the Dev Seat I paid $15 for and use only the Full Seat.I do not quite understand the billing system. Is it possible to get a refund or make a change?

Hello Figma Support team,I’m experiencing a persistent issue with my Figma account. I cannot create new design files or open existing design files in the browser. The page keeps loading indefinitely, and when I try to create a new file, I see a red toast message: “Failed to fetch.”However, Figma Home and Community pages can still load normally.Affected account:Email: (redacted by the moderator due to PII)Workspace / Team: 慧联运创新物流中心Affected file:TMS调度端运单模块高保真图https://www.figma.com/design/E2aAQp39s99QLERjfqCb5F/TMS%E8%B0%83%E5%BA%A6%E7%AB%AF%E8%BF%90%E5%8D%95%E6%A8%A1%E5%9D%97%E9%AB%98%E4%BF%9D%E7%9C%9F%E5%9B%BEObserved behavior:Opening existing design files keeps loading indefinitely. Creating a new design file fails and shows “Failed to fetch.” Recent files and file editor pages do not load correctly. Figma Community pages and templates can still be opened. The issue happens in the browser, not only in the desktop app.Context:Last week, I used Codex with Figma MCP to create or modify c

Hello Figma Support Team,I would like to request a manual review of the charge on my account and ask for reconsideration of my refund request.I was surprised to discover a charge of $77.36 USD on May 29, 2026 (Invoice #ZEAZRTLZ-0002). I am a solo user and did not intentionally purchase or use multiple paid seats.I was aware of the $5 collaboration fee, but I did not understand that granting editing access to a collaborator could automatically create additional Professional Full Seats and result in significant additional charges. My intention was simply to collaborate on files, and I was unaware that this action would trigger paid seats on my account.After reviewing my invoice, I realized that additional Professional Full Seats had been added and billed. This was not an intentional upgrade, but rather a misunderstanding of how Figma's seat and permission system works.I have already submitted support requests regarding this issue. However, some of my tickets were marked as "Solved" witho

Hello Figma Support,I would like to request a refund for an accidental subscription charge.The payment was made unintentionally on Today right before, for professional 1 seat for 1 year.As soon as I noticed the charge, I canceled the subscription.I have not used the paid features after the payment.Could you please review my case and process a refund?Invoice ID: in_1TgHSHIvcqWR3dFDaa1Z4y3wTeam: 김시진's teamStart: Jun 08, 2026End: Jun 08, 2027Total: $211.20 USDThank you.

We’re experiencing a strange issue with components and hover interactions. when we copy a component from one frame to another and then change one of it’s properties it duplicates the hover interaction, resulting in two hovers which flicker between the two. Steps to produce (for us at least)Copy an instance of a component (say a button) from one frame to another Change a variant. e.g. style or size Two hover interactions are then applied, one for the original variant and one for the newWhat we’ve tested:Occurs with components locally and in design systems Occurs with a custom design system and a pre-built one (shadcn design) Occurs without any other interactions Doesn’t happen if you copy the entire frame containing the component Doesn’t happen if you use a fresh instance of the componentIt’s time consuming to work in a way that avoids copying components and/or go through multiple frames to fix the problem.Anyone else experienced this?

Hello -I am paying for a professional account, last charged May 10th. I cannot access the projects or benefits from that account as when I log in it seems to log me into a new account that is on the free tier. When I open my old projects it says a different account owns it even though it seems to be me. I have attached a screenshot for reference (Green A mimi yu is the professional account I can’t get into). I need help either merging these accounts or closing the ghost account and stopping payments there.Additionally, I have not been receiving emails from figma about the open tickets I have. So, I have turned to posting here.

"Hi Figma Support, I am the IT admin for our company. This is a company-owned email address that was temporarily deactivated during an employee offboarding, which likely caused it to be placed on your email bounce/suppression list.The email is now active again and I have full access to the inbox, but I am not receiving the automated password reset emails. Can you please remove this address from your bounce list and trigger a password reset link for me so I can log in and transfer ownership of our company files?"

We have tried to complete the payment using 3 different cards, but all of them were declined by the system. We have urgent tasks with a strict deadline that must be completed today, and this situation has put us in a very difficult position. We kindly request immediate assistance regarding this issue! I know that this issue can be provided by my failed attempts (because of same topics in this form). But our work is paralised and there is no other way to fix it without Support. We can not wait for 24 hours cooldown.

Zooming is disabled while using the color picker. The canvas gets stuck and won't let me zoom in or out until I click and drop a color.

Subject: RE: Urgent Support Required: 4th Follow-up on Refund Request - Invoice #in_1Tbc1qIvcqWR3dFD2s1vjErWMessage:Hello Figma Support,This is my fourth attempt to resolve this issue, and I have yet to receive a satisfactory response or resolution.To be absolutely clear: We have not used this service for the new billing cycle, the plan has already been canceled, and we have zero intention of using it.Holding $230.40 USD for a service that is completely inactive and canceled is unacceptable.Here are the details for the final time:Team Name: dijitalteknolojiler'steamInvoice ID: in_1Tbc1qIvcqWR3dFD2s1vjErWBillingPeriod: May 27, 2026 – May 27, 2027Amount: $230.40 USDI have already cooperated with your system by manually canceling the plan to ensure no future charges occur. Since this renewal was automatic, immediate, and the service remains entirely untouched, I expect a full refund to be processed immediately.If this matter is not resolved within the next 48 hours, I will be forced to es

Hello Support Team,I am facing an issue accessing a very important Figma design file that is critical for our organization.We can’t find it at all as of 1 hour back. I’ve tried to check in trash, and in all the other places the guides recommend without any success.As for when we try to access the file through the link, all we get is the following text:“Unable to open fileIt looks like there’s an issue with this Design file’s sharing settings.We’ve emailed the owner to let them know.“ I should be the owner though. I would like to understand: Who is the current owner of this Figma file Whether the file has been deleted, moved, or had its permissions changed Why access is no longer available to my account ([redacted by forum admin/moderator to remove PII]) How to fix this I can share the link to the design file: My support ticket is 1726809.

Hi everyone,I'm a teacher (graphic design) and I've been trying to activate the Figma Education Plan for several weeks, without success.Here's my situation:- My SheerID verification was approved, but when I try to access figma.com/education/apply, I get a "Verification Limit Exceeded" error- My account still shows standard paid plans (Starter, Professional, Organization) instead of the Education plan- I have already contacted both SheerID support and Figma support, but the issue remains unresolvedHas anyone experienced the same issue and found a way to fix it? Any advice would be greatly appreciated.Thank you!

Hey Figma team,I wanted to report a problem that’s been bugging our team for the past few months. We have an Icon Library in our design system, as well as a separate glyph library. These icons are used in different sizes across the product (16px, 24px, etc.). The master components of each icon and glyph contain elements which are all set to ‘scale’.However, within our larger components, whenever we want to swap an instance of an icon with a different one from our library, the scaling (of dimensions, stroke width, and border radius) is not properly applied, resulting in a broken view. One example is:We have a nested icon component scaled to 16x16px; We replace the instance with another icon from either library (original component of which is 24x24 but all elements set to scale) and expect it to scale properly to the 16x16 dimensions. However, the swapped icon appears broken in terms of the scale of elements inside, stroke width and border radius; We have to resort to a workaround like:

5월 카드 결제 내역을 확인했는데 예상치 못한 금액이 결제되었습니다. 결제일은 5월 8일이며, (redacted by the moderator due to PII) 계정으로 전액 결제(full sheet)로 설정되어 있습니다. 해당 계정은 전액 결제 권한을 사용한 적이 없으며, 결제 내역이 전액 결제로 설정된 이유를 알 수 없습니다. 가능하면 (redacted by the moderator due to PII) 계정에 대한 결제만 취소해 주시기 바랍니다. 빠른 답변 부탁드리며, 이메일로 회신해 주실 경우 (redacted by the moderator due to PII) 로 보내주시면 감사하겠습니다.

Hi,for some time we were renaming nested instances in Outline to make them more clear in component properties panel - great example are icons. We have Icon component with multiple size options, when used in another components, we’ve often renamed instance of it to e.g. “Left Icon” to make it more clear.Last week it stopped working in DEV mode (explore component behavior) - in this case icon is not showing at all and dropdown with icon sizes is not showing any other options which is currently game breaking bug for us. 

I sent an email 4 days ago, please check it. Is writing here the only way to get a reply?

Issue: Image fills have completely disappeared from vector containers, and version history is not restoring them.Details: The layers still exist in the layers panel (e.g., "image 242"), and their bounding boxes are visible on the canvas. However, the Fill section in the design panel is completely empty as if the data was stripped. Local troubleshooting (reloading, clearing cache) and checking older version history states did not resolve the issue.This file is the only thing I had, I didn’t have the original image file bc I trust Figma!Please help!!!!!!!

Hello, I need help to reach out to Figma’s customer service. For now, the figma chatbot is not working for me any more. I need to reach out to a real person, how should it be done?