I am looking for assistance regarding an unexpected billing charge. I was certain that I had canceled my subscription, but I was recently charged for a product that I have not used. The cancellation process is unnecessarily complex & misleading, making it difficult to successfully opt out. I thought I had completed all the steps for downgrade specific my plan to exit this & I may have missed a step or didnt see it , only to find out the system kept my billing active.I have already tried resolving this through standard channels. Could a Figma representative please look into this or connect me with a billing manager to process a refund?
I have already tried resolving this through the standard billing channels but am posting here to request escalation. Could a Figma representative please look into this or connect me with a billing manager to process a refund? I want you to contact me and return the money and take me out of your system. I need to escalated to a senior billing specialist or I will file aformal complaint with the BBB regarding Figma's billing service. Thank you.
