환불요청합니다

Hello,

My card keeps being charged today because it is the billing date, but I would like to cancel my purchase and request a refund.

I never used the paid version at all. I tried to find the subscription cancellation option before, but I couldn’t find it, so the subscription was left active by mistake.

Please cancel the subscription immediately and make sure I am not charged anymore. I do not want to continue the subscription, and I have never used any of the premium features.

Thank you for your help.

Hi, ​@손민영. Thanks for your post! Totally understandable that you’d like to cancel something you aren’t using.

Did you try to un-assign seats? Removing people from seats directly affects the cost at renewal, and have instructions on that in our guide to managing billing on the Professional plan. Go to the file browser, click on Admin, then click on People. Click person’s seat type in the Seat type column, then in the popup select View and confirm.

In the meantime, I’ve created a ticket with our support team for you so they can help you with your plan and refund request. You should get a notification via email from me shortly. Thanks for your patience!