After downgrading from Professional to Starter, my team "Native Brains" ([redacted by moderator to remove personal information]) is locked for being over Starter limits: 137 Figma Design files across 3 projects (NB Projects, Design Systems & UI Kits, Portfolio), when Starter only allows 3 files in 1 project.
I understand the fix is to move or trash files to get under the limit. But every action I try silently fails:
1) Right-click > Move file... - the destination picker (Suggested/Starred/All tabs) never loads. Infinite spinner even after 10+ seconds. Tried on a single file and on 50 files selected at once, tried after a hard refresh, same result every time.
2) Drag a file onto Drafts in the sidebar - shows a confirmation "Do you want to move this file?", I click "Yes, move it", but after reloading the page the file is still in the original project and Drafts is unchanged.
3) Drag a file onto Trash - no confirmation even appears, and checking the Trash folder afterward shows nothing new was trashed.
I tested this repeatedly on multiple files, after full page reloads, and it is consistently a no-op. It looks like the locked state is blocking the exact actions that are supposed to unlock it.
Could someone help manually reorganize or unlock team [redacted by moderator to remove personal information] so it works on the Starter plan again? I'd rather not pay to temporarily reactivate Professional just to work around this. Happy to share screen recordings or more detail if useful.
