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Question

Refund Request for an Unintended Charge

  • July 5, 2026
  • 1 reply
  • 17 views
최민섭

Hello,

I am writing to request a refund for an unexpected charge of USD 191.40 on my Figma account.

I did not intend to subscribe to or renew this plan, and I was not expecting the following billing details:

  • Billing period: July 2, 2026 to August 2, 2026
  • 1 Full seat: USD 20.00
  • 5,000 monthly AI credits

I was surprised to find that this subscription and AI credit allocation had been activated and charged. I do not plan to use this subscription, and I would appreciate it if you could process a refund for the USD 191.40 charge.

Please also cancel any recurring subscription or automatic renewal associated with this plan to prevent future charges.

Thank you for your help. Please let me know if you need any additional information from me.

 

https://invoice.stripe.com/i/acct_1A65pgIvcqWR3dFD/live_YWNjdF8xQTY1cGdJdmNxV1IzZEZELF9Vb0ZteG9zN2YzWTc5V3JLNHVpZERmcFF6YVRsVVpjLDE3Mzc3MDczNw02008hYU1NDd?s=ap

1 reply

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • July 5, 2026

Hi, ​@최민섭. Thanks for your post. 

 

Since we can’t assist with billing issues directly here in the forum, I’ve created a ticket for you with our support team so they can take a look. In the meantime, we do have some help articles that help you understand your billing for the Professional plan and AI add-ons, should you need to manage this in the future:

 

Let me know if you have any questions.- have a great day!

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