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Refund request unintended subscription renewal

  • July 2, 2026
  • 3 replies
  • 105 views
Vein

Hi everyone,

I am looking for some guidance or help from a moderator on how to get in touch with support regarding an unintended charge.

I am a student and I temporarily subscribed to Figma Professional to work on a prototype for our school capstone project. I canceled the subscription right after finishing the project, but my account was still charged $22.40 on June 27. As a student, I really need this money back for my school expenses, as my budget is incredibly tight right now.

I want to request a refund and also make sure my subscription is completely and properly canceled so I don't get charged again in the future.

Has anyone else dealt with this after canceling? If a Figma staff member or moderator sees this, could you please help me get this escalated or point me to the right form? I have all my billing details, invoice numbers, and account information ready to provide privately.

Thank you so much for any help!

Best answer by Gayani_S

Hey ​@Vein, thanks for reaching out! 

For security and privacy reasons, we're not able to look into billing or account-specific details here on the forum. That said, I can see you've already reached out to our support team (ticket #1991953), and someone should be following up with you shortly to take a closer look.

While you wait to hear back, this article on there are additional charges in my Figma bill walks through the most common reasons a charge can show up around a cancellation, which might be useful context in the meantime.

Feel free to check back here too if anything else comes up!

    3 replies

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • Answer
    • July 2, 2026

    Hey ​@Vein, thanks for reaching out! 

    For security and privacy reasons, we're not able to look into billing or account-specific details here on the forum. That said, I can see you've already reached out to our support team (ticket #1991953), and someone should be following up with you shortly to take a closer look.

    While you wait to hear back, this article on there are additional charges in my Figma bill walks through the most common reasons a charge can show up around a cancellation, which might be useful context in the meantime.

    Feel free to check back here too if anything else comes up!

      Vein
      • Vein
      • Author
      • New Member
      • July 4, 2026

      Thank you so much for answering! Yes i already submitted a ticket, but until now there is no response and action. How can i know that they are doing something about my report?

      adamsmasher
      Figmate
      • adamsmasher
      • Figmate
      • July 5, 2026

      Hi, ​@Vein! Stepping in for ​@Gayani_S. You’ll hear via email when our team responds and takes any action. Having said that, I flagged your request to the team to help get some eyes on it for you. You should hear something soon! 

       

      Let us know if you have any other questions in the meantime.

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