Report a Problem

Hi,  I wanted to sign-in with my work email today [redacted by forum moderator to remove PII] a I can't login. It's redirecting to some kiwi.okta sign up page. Check out this video please. I believe it's a bug since it worked before. https://www.dropbox.com/scl/fi/q6ftayhe7upbpgk64b87h/Screen-Recording-2026-01-05-at-11.30.25.mov?rlkey=5uift94svo8k2x154cnj6118o&st=97mczmy8&dl=0

My college doesn't issue student email IDs. I want to go through manual verification, I have college documents to voucher for my student status. I have contacted SheerID but they can't provide solution.

Hi,Many of my students from ROC Nijmegen, Mediadesign are not getting approval for their Figma Education (student) accounts.As a teacher, my own Education account was approved without any issues. However, my students keep getting rejected or remain pending, even though they are enrolled in the same program.Could you please let us know what might be causing this and what steps we or the students need to take to get their accounts approved?Thank you in advance for your help.Kind regards,Marco HendriksTeacher MediadesignROC Nijmegen

hello，我是团队admin，文件夹ID是 [redacted by forum moderator to remove PII]我被错误地设为仅可查看，无法恢复权限，请求恢复我的编辑权限或文件所有权。非常着急，请尽快处理，谢谢！ 

Hello, I’m the creator of the team. In October last year, I purchased a one-year subscription with two seats. During the subscription period, I was able to edit files normally, but starting today I suddenly lost edit access and can only view the files.I have confirmed that I’m logged into the account that originally created both the team and the files, and I would appreciate your help in investigating and resolving this issue.

I only subscribed for one month, and I have already canceled my subscription, but I was still charged automatically. I currently only have a free team account, and although I was charged today, my team account remains free. Furthermore, I cannot find any menu to view my payment information! I only received an email notification about the charge and a credit card charge notification.Below is the email content:  Thank you for your payment! We have successfully processed payment for your recurring Professional team (monthly) subscription to Figma, and you may find your receipt 

Hello Figma Support team,I’m experiencing a serious issue with a Community file and I don’t understand how this is supposed to work.I had a file published in Figma Community with existing stats (likes, views, copies).At some point, multiple files with the same name, cover, and content appeared in my Drafts.I did not intentionally duplicate the file — they looked identical and had no indication which one was the Community source.While cleaning up Drafts, I deleted one of the files that appeared to be a duplicate.After that, the Community file disappeared from Figma Community.Now I have two remaining files:- both look identical to the original- both show the message: “Files duplicated from Community cannot be published”- neither can be published or updated in CommunityI cannot find any file that Figma considers the original Community source.Both remaining files are blocked, and the Community post is gone.

This also keeps happening to me in the browser - it’s really disruptive.

We find a log says: 376*****11@qq.com was added to the *** Team plan as a guest after ***.**@dida.com approved their request to edit the 网页 file.

Hello Team,We are facing an issue with our annual subscription invoice. After the invoice was generated, we realized that the number of paid seats included in the subscription needs to be reduced. However, the system currently does not allow us to modify the number of paid seats once the invoice has already been issued.We request your assistance in updating the subscription by reducing the number of paid seats and reissuing a revised invoice with the correct seat count and updated payment amount. This change is required before we proceed with the payment.Please let us know if any additional information is needed from our side to process this request.Thank you for your support.

My School Project that I subscribe Professional Plan to use was 6 months ago.Figma just wrongly charged me a usage of Professional Plan of 21+USD from 3rd of Dec to 3rd of Jan, I want explanation how can I be charge while the project was freaking 6 months ago. And I did not work on any project since. This is unacceptable. I subscribe the plan for personal use only.

I create a portfolio website for myself on Figma Make just with prompts not from a design file. I want to upload my own images manualy (preferably just to drag) to my website and simply it cant make it done. Is there anyone having the same problem and there is a simply answer for this problem? It show me some solutions and they are not working.(etc. using unsplash or other sites or it create an image folder in code and i cant put my images to it, i get file not suppoted error every time.)

As you can tell I have not used my account in months. Meant to cancel account long ago but you guys make it hard to navigate to cancel your paid seat.   Hence I have been getting charged for months $20 for months now. I was finally able to remove the paid seat.  Please refund the last couple of months.  Or at least one month December 26th, 2025 fee. Thanks for your help

Good afternoon, I'd like to request a cancellation of a payment that occurred today, January 4th. I didn't have time to cancel my subscription due to the holidays, so I canceled it immediately after paying today, and I haven't used the features.Please refund the funds charged, thank you!Invoice number XTYCWV5I-0004

When opening the file "Homework: Preparing Layouts for Development" in Chrome 143.0.7499.170 on Windows 10, an error appears: "An error occurred while opening the editor."

Hi,On Fedora 43 with KDE Plasma 6.5.4 (Wayland), the tool cursor inside Figma (Pen/Line/Crosshair) becomes very small and hard to use. The system cursor size is normal, but Figma’s tool cursor stays tiny.What I tried:- Display scaling: 100%- Browser zoom reset to 100% (Ctrl+0)- Figma zoom set to 100%- KDE cursor size changed (system cursor changes, Figma tool cursor still tiny)- Tested Google Chrome (RPM) and Firefox (Flatpak) — same issue on bothSystem info:- OS: Fedora Linux 43- Kernel: 6.17.12-300.fc43.x86_64- DE/WM: KDE Plasma 6.5.4 / KWin (Wayland)- Display: 1920x1080 @ 60Hz (built-in)- Cursor theme/size: Bibata-Modern-Ice (32px)- GPU: Intel UHD Graphics (integrated)Looking for a workaround or a known fix for Figma tool cursor size on Linux/Wayland. 

An important file from my Drafts suddenly went missing. I have a Starter account and I heard there have been some changes for this type of account, but almost all my draft files are still there, only this specific one is missing and it is an important project.Can you please help me recover it?

Hello!I created the following topnav components in a Design file before moving some instances to Sites for publishing. In addition to the interactions shown below, each instance has an “On Click / Open Link” interaction.In the Design preview, all 4 components’ variant and standard interactions work as expected. Sites, however, presents some strange behavior. While the “Text Link” components work correctly, the “LinkedIn Link” components take multiple clicks for their On Click interactions to fire.This number seems to range from 2 to upwards of 10 on the “Desktop/Tablet LinkedIn Link”, and the “Mobile LinkedIn Link” does not open its page at all. Figma Sites does not flag any issues before publishing.As the assembly of all four components is the same (both in master components and instances), I am unsure how to proceed. An

there’s like 20 more versions of this where I ask it to please just have a vertical line between the dots of the timeline - and it keeps saying it’s added a vertical line and then the image literally doesn’t change at all. advice appreciated. 

The cancel subscription flow is very confusing. Until now I still don’t know how to unsubscribe. I just realized that I paid alot with 0 activities. Can I somehow get the money back please? It’s a very high number for my country..

Okay, listen, here’s the thing:A little over a month ago, around November 25th, I accessed the Figma free trial, particularly interested in giving the Prototype sharing, since I had a project that judges would evaluate and I wanted the prototype to be available for them if they wanted to explore it first-hand. All perfect, the free trial worked just fine, and the project ended.Around December 10th, I cancelled my Figma Pro subscription and removed both seats in the team and whatever. Basically, cancelled the free trial and everything because I wasn’t going to use it anymore and I cancelled with enough time to spare so that I wouldn’t get charged on December 25th the Pro subscription. Asides from the fact it’s nearly impossible to access how to cancel said subscription.However, on the early morning of December 25th, I get a receipt from my bank that I’ve been charged $10.67 by Figma. At first, obviously, I got confused, so I sent an email to Figma Help via the AI

Hello I just checked how much I was charged by FIgma last month and saw an additional 20 pounds. This is the second time it is happening to me. I am a freelance designer and I am using my own figma account but the devs are not on my paid account because the company I freelance to has them on full time contract. I hope I made the difference clear about why I shouldn’t pay a dev seat for them. I think I saw a notification and clicked accept without reading the seat change I am really sorry for that could you please check if the seat is closed now and I would be super happy to get a refund as I am just a small size entreprenur here with limited resources  many thanks and happy new year 

I created something in Figma Make using Figma AI by writing prompts. Now I want to edit it, but I couldn’t figure out which plan I need to purchase — Full, Dev, or Collab?

guys? My Figma isnt working smoothly and after mints of working, it stucks and not actionable more then shut the screen off instantly??? 😒😣

Hello Figma Support Team,I hope you are doing well.A design file was accidentally deleted entirely from my Figma account, and I kindly ask for your assistance in restoring it if possible.Here is the link to the deleted file:[redacted by forum moderator to remove PII]I would really appreciate your help, as this file contains important work.Thank you very much in advance for your support.Best regards,Ahmed Fayez