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Question

re-registration my account back

  • August 6, 2026
  • 1 reply
  • 9 views
Kateryna Korolova

Hi!
I have just deleted my Figma account. I want to re-registration my account back with the same Gmail address before but the text displayed is “Your request has failed” Are there any effort that can be done from the teams to fix and unblock this? My address that I want to re-registration 

(redacted by the moderator due to PII)

 

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • August 6, 2026

Hi ​@Kateryna Korolova , thanks for reaching out! Based on what you've described, it looks like your account was recently deleted. When that happens, it can take a little time for the deletion to fully process on our end. During that period, you may see a "Your request has failed" message if you try to create a new account using the same email address.

Before trying again, could you please:

  • Try creating the account in an incognito/private browser window.
  • Try a different browser.
  • Try a different network (for example, mobile data instead of Wi-Fi).
  • Temporarily disable any VPNs or browser extensions.
  • Follow the steps in our account creation guide to ensure the signup process is completed correctly.

After that, please wait 24 hours from when the account was deleted before attempting to sign up again with the same email address. This usually allows enough time for the deletion to complete and for the temporary signup restriction to clear.

If you're still seeing the same error after 24 hours, please submit a bug report via Support Hub / Type “Report a bug” / Click Start a chat / Select Enter and follow the prompt. In the form, please indicate the email address you're trying to register and a screenshot of the error. Our support team will be able to investigate further, thank you.

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