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Question

Can I complain the terrible performance about my Figma Make that made me mad and ask back 1000 credits which had been run out for nothing?

  • May 29, 2026
  • 0 replies
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Deagle

Hi, Dear administrators or technical support experts,

I had a bad experience when I ask my Figma Make to figure out a database schema of math knowledge point of junior high, actually it turned out to be a big risk for me to challenge Figma Make’s abilities for AI system connection and content offering. Here are the records of what I have met:
1. I downloaded the document of knowledge point and translated it into .md format. 
2. I fed the .md file to Figma who had convinced me to provide materials.
3. Then the terrible experience began, Figma told me it would and could process the .md file and turn the corresponding schema result back quickly, the responses were always confident with missions always failed, again and again. Only with my impatient questioning, would Figma give me a reply, something like “OK, I will do it immediately, it will soon be finished”. And this experience had lasted nearly for 8 hours!
4. Unfortunately, my AI credits had been run out accordingly with every ineffective conversation, almost from the full value of 3000 to 2120 while nothing finished. And Figma had never given me any illustration or explanation about it until I changed the mission to another, I was depressed at those moments.
5. The final result of the math knowledge point schema is very simple, without the promised knowledge layers according to the table structure, I have to do the left works aftermath manually, it is hard and terrible without AI’s strong support.
6. Moreover, I have asked Figma to develop the frontend UI pages to present the result of data content imported into my database, it still failed again and again and the page remains empty until now. 500 more AI credits has been used without a sound performance.

Please you guys check out and evaluate what the records I am offering and the 1000 AI credits back to my account. I am happy to provide the screenshot pictures during the all processes if you guys ask.

Thanks.
Best Regards