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Question

Figma Community Bug (org upgrade unlinked published files)

  • July 9, 2026
  • 4 replies
  • 29 views
open session

Howdy Figma community,

Recently our team published two free design resources that have had significant traction in the design community (10K+ views, 6K+ Usages, and 500+ Saves)
 

We recently upgraded from a team to an organization. Even though the files still exist, all of a sudden they've been entirely deleted and removed from our community profile. I'm concerned because clearly the design community is loving and using these resources. On top of that, across all of our website and digital assets, we link to these resources and now they all have 404 errors.

Here is the relevant data for each resources…
 

  1. OS Brand Design System
    Figma Link + Broken Community Link
     
  2. Portfolio Presentation Template | Built to Land Offers (Community)
    - Figma Link + Broken Community Link
     

Ideally if we could restore the connection and statistics to our community or profile, that would be great. It would be even better if we could keep the previous broken URLs but if we need to change those, no problem. I submitted support ticket 1996632 and haven't heard back in over a week 😬

4 replies

Jaycee Lewis
Figmate

Hey ​@open session 👋 I’m sorry this happened. Thanks for the ticket ID, very helpful. I increased the priority and flagged the ticket internally to help get things moving forward. I’ll keep an eye on things as well. Talk soon! — Jaycee

    open session
    • open session
    • Author
    • New Member
    • July 13, 2026

    Thanks appreciate the support  ​@Jaycee Lewis 

    We're super excited to get these resources back online! 

      open session
      • open session
      • Author
      • New Member
      • July 17, 2026

      Just giving a quick update for the community ​@Jaycee Lewis  

      I did hear back from support but the fix did not work.  I was told to republish in incognito mode but ran into two issues. 

      1. My community handle is @opensession but when I try to publish, it won't let me claim this handle. 
      2. When trying to upload incognito, I receive a 400 error saying that the asset is already published. 

      In the past week we've had another 200 designers request this resource. It's a shame that it's down and I am building up a massive backlog of people to communicate with on the status :(

       

      Current Community profile handle


       

      BUG - figma community handle not linked to org or team


       

      BUG - figma 400 upload error for non existing “published file”

       

      Jaycee Lewis
      Figmate

      Hi, ​@open session 🙌 Sorry to hear this is still happening and you continue to be blocked. I also see you responded to the support ticket and added your additional details. I took this back to my resources to keep the urgency high for you. I’ll keep an eye on this one for us too. — Jaycee

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