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환불요청드립니다

  • August 6, 2026
  • 1 reply
  • 36 views
hyeriiiiin

안녕하세요요연간 구매권으로 이용중인데 계속 풀시트가 자동 결제됩니다 

자동결제 해지 해주시고 방금 결제건 취소부탁드립니다.

사용 안하는데 저전번달도 실수류 눌러서 결제됐고 이번달은 그냥 누르지도 않았눈데 자동 결제 됐어요

 

 

I am currently using an annual subscription, but I keep being charged automatically for an additional full seat.

Please cancel the automatic renewal for the additional seat and refund the charge that was made today.

I have never used the additional seat. Last month, I accidentally purchased it by mistake, but this month I didn’t even click anything and it was charged automatically.

Could you please investigate why this automatic charge keeps happening and ensure that it does not happen again?

Best answer by Celyn_L

Hi ​@hyeriiiiin, Celyn from the Figma Community Support team here.

Thanks for reaching out. I hope it’s alright for me to reply in English.

I understand that you were charged for an additional Full seat and would like to request a refund and prevent future charges.

While we're unable to review billing-related requests directly here in the Community, I've gone ahead and created a support ticket for you so our Billing team can take a closer look. Your case number is #2054540.

Just to help clarify why this happened, Full seats remain part of your subscription until they are removed. If an additional Full seat is still on your plan, it will automatically renew at the start of your next billing period, even if it hasn't been used.

To help prevent future charges, you can change the additional Full seat to a free View seat by following these steps:

  1. From the file browser, click Admin in the left sidebar.
  2. Select the People tab.
  3. In the Seat type column, click the Full seat for the user you no longer need to have a Full seat.
  4. In the pop-up modal, select the free View seat and confirm the changes.

You can also find more details in our Help Center article here:
Manage seats in Figma

Hope this helps and thanks again for your patience while our Billing team reviews your refund request. They'll be in touch as soon as they have an update.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • Answer
  • August 6, 2026

Hi ​@hyeriiiiin, Celyn from the Figma Community Support team here.

Thanks for reaching out. I hope it’s alright for me to reply in English.

I understand that you were charged for an additional Full seat and would like to request a refund and prevent future charges.

While we're unable to review billing-related requests directly here in the Community, I've gone ahead and created a support ticket for you so our Billing team can take a closer look. Your case number is #2054540.

Just to help clarify why this happened, Full seats remain part of your subscription until they are removed. If an additional Full seat is still on your plan, it will automatically renew at the start of your next billing period, even if it hasn't been used.

To help prevent future charges, you can change the additional Full seat to a free View seat by following these steps:

  1. From the file browser, click Admin in the left sidebar.
  2. Select the People tab.
  3. In the Seat type column, click the Full seat for the user you no longer need to have a Full seat.
  4. In the pop-up modal, select the free View seat and confirm the changes.

You can also find more details in our Help Center article here:
Manage seats in Figma

Hope this helps and thanks again for your patience while our Billing team reviews your refund request. They'll be in touch as soon as they have an update.

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