Hello Figma Support Team,
I’m following up on my previous request regarding our recently purchased Figma Organization plan.
After reviewing our team’s needs, we realized that the Organization plan was purchased by mistake. We are a team of 6–7 full-time designers, and the Professional plan with individual Full seats would be sufficient for us.
Could you please help us with the following:
1. Cancel or downgrade our Organization subscription to the Professional plan.
2. Preserve all existing files, projects, libraries, comments, permissions, version history, and team members.
3. Set up the Professional team so we can purchase 6–7 Full seats for our designers.
4. Refund the Organization payment, since the plan was purchased recently and has not been needed for our workflow.
If a full refund is not possible, we would appreciate it if the unused amount could be applied as credit toward the Professional subscription and Full seats.
Please do not cancel or remove the current organization until you confirm the safest migration process, as we need to avoid losing access to any files or libraries.
Our details:
• Organization name: giper.fm
• Account email: (redacted by the moderator due to PII)
• Invoice number: QVIRKNEI-0001
• Purchase date: July 30, 2026
• Previous support request number: 2047181
We still haven’t received a response in Figma or by email. Please escalate our time-sensitive refund request.
Best regards,
Marina from Design | giper.fm
Organization plan cancellation, refund, and downgrade to Professional
Hey
Thanks for following up. I took a look on my end and can see that you already have an active support case, thanks for reaching out to the team.
I've gone ahead and added an internal follow-up note to increase visibility, and I can confirm that your case has now been assigned to one of our support agents, who is currently investigating your request.
Since this involves account-specific billing and migration details, the team will continue working with you directly through your existing support case. They'll reach out as soon as they have an update or if they need any additional information.
Thanks for your patience while the team looks into this!
It looks like you respond faster than your colleagues 🙂 I still haven’t received any reply, either by email or through the Support window in Figma.
Thanks for checking back! 🙂
Good news, I can now confirm that our Support team has responded to your case and is currently waiting for your reply!
If you haven't seen their message yet, I'd recommend checking your inbox as well as your spam or junk folder, just in case. If you're still unable to find it, just let us know and we'll be happy to take another look 🙏🏼
I don't see any emails in my inbox or spam folder. There is no respond also in the Figma support window to my previous conversations 😓
Hey again, I see in the backend that you were able to find your support case by replying directly to the support agent. Please continue the conversation directly there ,thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.