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Hello,I noticed that I am being charged twice per month for my Figma subscription. Could you please check why this is happening?It seems that there may be duplicate charges for the same subscription plan. If this is an error on your side, I would like to request a refund for the incorrect charges.Please let me know the reason for these payments and assist in resolving the issue.Thank you.

 When clicking in this elementor clicking ⌘+shift+Y it opens this panel below. Before, above the “Tabs in this window” it had a search box active when the panel was open. Now it doesn’t have it (maybe a bug since the newest release). It’s very useful to be able to type right away, and now we cannot longer do it. Can you please put it back? thanks. 

Hi, Sometimes annotations don’t get saved but simply disappear.It often seems to happen in this order: writing annotation - selecting category - enter.So when clicking enter while the focus is not in the text field of the annotation… I started to copy the written text before leaving the annotation, so I don’t have to rewrite everything again, which is very unpleasant- especially in meetings. 

Hi, I submitted my plugin Flip Fill Image on April 13 and it's been in review for about five weeks. I just resubmitted a listing edit, which I think may have reset the review, apologies if that complicated things on your end. Wanted to check in politely: is there anything needed from me to move this along? @Celyn_L @Gayani_S

Hi Figma Support Team,I’m experiencing a recurring issue with Figma Make that’s making it almost impossible to work. Every time I use Make to generate or update something on a page, it completes the action and then automatically refreshes back to the Home screen, closing my active file and interrupting my workflow.

I created a design on figma, then i want to copy, since yesterday, it has been telling me failed to copy, please help 

My entire team received the Figma software update, the latest person received since last month. I'm waiting for the update, but my Figma hasn't updated yet.What can I do?

When I try to use a library outside of the file that I’m in, I can see the contents of the library but if I try to use anything it shows an error. E.g. I have a file with some colour tokens and components in that I’m using as library. I have another file which is using the library. When I try to use a colour from the library I see the list of  available token in the library, but when I select one I get an error message saying ‘An error occurred while retrieving the variable’. If I try to add a component from the library, again I can see the component in the library but when I try to insert an instance I get the error message ‘Unable to load. Something went wrong. Try closing this window and reselecting the component.’

Hi Figma Support Team! I recently realized that I stored most of my files in an old email that doesn’t exist anymore (my student email that has since been deactivated) and I was wondering if there was a way to recover these files or change the email associated with that account to a new one? Thank you so much!

Hello, we are experiencing an issue with Figma AI. Yesterday we entered prompts into Figma AI, but when we tried to generate the result, it showed an error. We tried again 2–3 times with different attempts, but the same issue kept happening.  We refreshed the page, but the problem still continues. Could you please check what might be causing this issue and help us resolve it?

Hi. I would like to get a refund for my pro plan. Can you help me with this?

Hello,Our latest invoice seems to have an incorrect total.The “Billing adjustments” item is $19.53. We use 1 full seat + 1 developer seat, and last month we added 1 more full seat. The adjustment should only reflect that new seat, but it looks like it may have been charged nearly twice.I believe the total should be about $20 lower.I already contacted support but have not received any response for more than 3 days. Because I need it to solve and send proper invoice to our accountant, I tried to issue it to sales team, but ticket was closed without any comment and comments are disabled. If I start chat with “AI agent”, it’s response is more than useless (it it asking for the information I already write or offer might to add memo to my invoice). Jiri Kala

Hey guys, So I just started playing with Figma sites, and I’ve pulled in components from a component library I built in Figma design. The components are built with nested icon components that are setup flattened and named consistently so that I can create interactive prototypes. In Figma the buttons with nested icon buttons render properly maintaining the variable token colour assigned to them.But when I bring these components across to Figma sites. The buttons work as expected, but the nested icons appear to ignore the colour style variable overrides applied to them.In the editor I can change the variant states of the buttons and the icons appear and render as expected with the proper color rendering.But as soon as I preview or publish the site. These same components no longer render the same.Looking into the code it appears that the fill is being applied properly to the divs, but for some reason, the svg layer is ignoring this style override and reverting back to it’s original black

ContextI was using VS Code Copilot to convert an existing design into components from my design system inside Figma.The workflow was:Start from a screenshot-based design. Use VS Code Copilot with Figma integration to rebuild the screen using my design system components. Replace the default component text with the actual text from my design.The problem appeared when Copilot, through the Figma Plugin API runtime, attempted to update the text content inside these design system components. What I ExpectedFor a design system input field, the automation should be able to:insert the component set the component state and variant update the text values show the updated result correctly on the Figma canvas  What Actually HappenedI observed two different failure modes:In some cases, text-property updates failed entirely. In other cases, the internal text data changed successfully, but the Figma canvas still displayed the old default text.So the issue was not just “the text update failed”. In some

I canceled my subscription, but Figma is still charging me. When I canceled, it said it would expire on the 28th of this month, but they're still charging me on that day. and i cant found a refund on my setting

Hi, like several others - I’m having an issue in Figma Make in one specific project. Error: “Couldn’t connect, check your internet and try again”Request ID: 19e5ee8b-aa58-4a84-8d5f-a53c88d47d6a Behavior:  In this project, Make stops processing my prompts/requests and shows the error banner. It starts to process the instructions but then remove it entirely Other Figma Make projects work normally. If I create a clone, the same error appears again.  What I tried: VPN and blockers disabled Tested on Windows (chrome) and on phone with mobile data (same result)  

I've created a slider/carroussel component with 4 slides/steps prototyping the interaction with after delay to trigger the next slide. The problem is that once I play, it always plays slides 1, then 2, then 3, and before it reaches 4 (and last one) it goes back to 3 and keep switching in eternal loop between slides 2 and 3. I've linked the prototype to play all of them in sequence, and then in slide 4, go back to 1.I checked all the links and it seems ok. Cannot share flie, is under NDA. I also updated my figma desktop, forced quit figma and opened again, and nothing worked. Also tried in the browser (chrome) and it keeps the same bug. I've found people here with other issues in after delay, but not this specific one, when it stucks in a loop. Can you guide me in what I can try to solve this?

I have been encountering an issue with Ctrl + Right click to see the layers. it works in browser and not works in the Figma App. 

Last Friday I had ~20 files in my Draft folder, now they’re no longer there. I raised support ticket #1910647 yesterday, but haven’t had any response.I had two Figma profiles/accounts that I could switch between using the dropdown — a free personal account and a seat within my previous client’s plan. I had stopped working with that client in February and have had no access to their file folders since then, however that Figma profile was still visible within the dropdown. As far as I was concerned, the files I had saved in Drafts were under my free personal profile.Yesterday I went to upgrade my free account to a Pro account, but realised when the upgrade form opened that it was listing my old client email address. I tried to change to my personal one, and was asked to sign in again. It wouldn't accept my password, so I reset it. After signing in I noticed my Draft folder was empty and that the old client profile was no longer visible within the dropdown.Could the ~20 files I thought I

Somewhat related to other reported slot issues, but I haven’t seem this particular issue reported: I add a slot to a component instance, and set it to fill the slot container’s widthI duplicate the component instanceIt loses the fill constraint and it reverts to fixed width I haven’t tested if this is an issue for other scenarios (eg. ‘hug’ constraint)

We are experiencing rendering issues between Figma and Zeplin during screen sync.Our screens are separated into different pages based on functionality, and all UI elements are built using components from a centralized Design System.When switching between pages in Figma, some components appear visually broken or incorrectly rendered. In order for them to return to their correct state, we need to double-click the component manually.Since Zeplin captures a snapshot of the screen during sync, these rendering issues are also uploaded to Zeplin and appear there as well.Has anyone experienced something similar or found a workaround for this issue?

When trying to open the Code Connect UI, i only see the Publish Library button, not the “Library >” menu as is stated in https://developers.figma.com/docs/code-connect/code-connect-ui-setup/. We have already published this library. Why can’t i access the Code Connect option? There are some naming conflicts in a few of the components which need resolving, but i don’t see why this should stop me applying code connect to the remaining components? Any suggestions why i cannot see the Code Connect UI option?  

My Figma account suddenly got suspended, and it contains extremely critical client files and ongoing work. I’m very anxious, and If I can’t recover the files on time, my client may charge me a very heavy penalty.I’ve already opened support ticket #1914447. Has anyone faced something similar or successfully recovered access/files after an account suspension?Any guidance would really help. Thank you.

Hola, buenas tardes. Me pongo en contacto, debido a que estoy cursando un curso en Coursera sobre UX/Ui y he visto que en su caso se puede obtener la licencia de estudiantes si estás realizando uno de esos cursos. Me gustaría que me ayuden, ya que tengo todos los datos necesarios para poder verificar que soy un estudiante actual y asi facilitarme el uso de los recursos que supuestamente están  a disposición de los estudiantes.

I need to get back the student verification  :(( it doesn’t work the verification with my email address frrom the UTEZ